Head of IT Operations Control.

TN Italy; Genova; Ibrido; EUR 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a Head of IT Operations Control to lead their IT team in Genoa. This pivotal role involves managing IT operations, ensuring performance optimization, and overseeing security measures. You will collaborate with cross-functional teams to align IT processes with business goals while embracing a culture of innovation. With a diverse and inclusive environment, this opportunity allows you to shape strategies and drive success in the dynamic cruise industry. If you are ready to embark on a rewarding journey, apply now and make an impact!

Competenze

• 5+ years as IT Service Manager in large companies.
• Experience with ITIL processes and service management tools.

Mansioni

• Manage IT Operations processes to optimize application performance.
• Oversee IT security and compliance operations.

Conoscenze

IT Service Management

Data Analysis

ITIL Processes

Communication Skills

Team Management

Formazione

Degree in Computer Engineering

Relevant Professional Experience

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

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Costa Crociere is seeking tech-savvy talents to join our shore-based teams in Technology roles.

Are you ready to become our Head of IT Operations Control?

Embark on an exciting career at Costa Crociere and help us shape the future of technology as we navigate the dynamic seas of the cruise world from our offices on shore.

Who we are:

Welcome to our global family! We take pride in our diverse community of over 20,000 professionals from 70 different countries and cultures. At Costa, we believe in open communication, positivity, and support. We foster an environment built on trust and transparency, where everyone's voice is heard.

How you'll live your ambition:

As Head of IT Operations Control, you'll join the IT Team at the company's headquarters in Genoa, Italy, reporting to the IT Operations Director.

You will manage the team and the suppliers responsible for overseeing and improving IT Operations internal processes to stabilize, secure, and optimize the performance of our applications and infrastructure systems, avoiding business disruptions both onshore and onboard ships.

• You will manage the team and suppliers responsible for overseeing and improving IT Operations internal processes to stabilize, secure, and optimize performance of our applications and infrastructure systems, avoiding business disruptions both onshore and onboard ships.
• You will improve event management processes and monitoring tools, collaborating with the IT Infrastructure delivery team and suppliers on capacity planning to meet business demands.
• You will streamline IT Operations management processes to minimize delays while maintaining control and oversight, monitoring performance through SLAs and KPIs.
• You will ensure that Operations processes align with the organization's strategic goals and support its overall business objectives.

Get things right

How? You will use data and feedback from incident, problem, and change processes to identify areas for improvement in IT operations.

You will supervise the budget for the area.

Safety First

You will oversee IT security and compliance operations, vulnerability management, audit controls, and maintenance of disaster recovery plans.

Your innovative thinking and passion for IT systems will lead you to collaborate closely with all parts of the IT Team Operations.

What makes you unique:

• Previous experience or relevant professional experience (at least 5 years) as an IT Service Manager in large companies and multinational contexts.
• A degree in Computer Engineering or related scientific disciplines, or comparable experience.
• Proven management experience of complex IT systems (infrastructures, networks, databases, applications in cloud and on-premise) respecting constraints.
• Familiarity with key service management tools (e.g., ServiceNow, Remedy) and ITIL processes (incident, problem, change management) and monitoring tools.
• Ability to work with cross-functional stakeholders and focus on customer perspective.
• Fluency in English and embracing diversity as a global citizen.
• Sense of responsibility, structured and analytical working style, strong communication skills, and ability to work in a team.

Why Costa

We seek individuals embodying innovation, akin to scientific explorers of the sea. Demonstrate your data-driven mindset, interest in processes and structures, and embrace the unique challenges of our cruise industry.

Located at our Genoa offices, with remote work flexibility, you'll be part of shaping our strategies and setting sail on new adventures.

Diversity, Equity & Inclusion

Costa is a melting pot of backgrounds, experiences, ages, and cultures. Everyone is valued and respected. We are a global community where everyone belongs.

Join us and embark on an unforgettable journey. Apply today to drive success and live your ambition!