Head of Content & Product Operations

Agoda; Milano; In loco; EUR 26.000 - 39.000; Tempo pieno

Descrizione del lavoro

Agoda seeks a Director, Content and Product Operations to lead analysis of customer and product data, set strategy, roadmaps, and KPIs, and guide multiple large teams in a fast-paced, international environment. You will align with product managers and IT on experiments and reporting while coordinating with supply, partnerships, and customer support for operational excellence.

The role is based in Bangkok, Thailand, with visa and relocation support, reporting to the VP of Product.

Competenze

• 10+ years of experience in driving Operations for large organizations.
• At least 6 years of direct management experience, including leading teams of 20 or more.
• Experience managing teams in the e-commerce or technology/internet space.
• Proven ability to set and execute content or operational strategy to drive business results.
• Strong analytical skills and data-driven decision-making; SQL expertise a plus.
• Demonstrated experience optimizing operational workflows and resourcing, both automated and manual, to achieve business goals.

Mansioni

• Develop and execute content and product operations strategies to support Agoda’s business goals.
• Set content and data priorities based on customer needs and business value.
• Establish and track KPIs to measure business impact and operational performance.
• Create and manage roadmaps and project plans for key initiatives.
• Collaborate with cross-functional teams, including Product, Technology, and Supply, to deliver effective content solutions.
• Lead, develop, and mentor a high-performing team, fostering a culture of innovation and accountability.
• Monitor and improve content systems and processes for efficiency and quality.
• Troubleshoot and resolve issues across the content supply chain.

Conoscenze

Team leadership

Strategic planning

Data analysis

SQL

Strumenti

SQL

Descrizione del lavoro

Agoda seeks a Director, Content and Product Operations to lead analysis of customer and product data, set strategy, roadmaps, and KPIs, and guide multiple large teams in a fast-paced, international environment. You will align with product managers and IT on experiments and reporting while coordinating with supply, partnerships, and customer support for operational excellence.

The role is based in Bangkok, Thailand, with visa and relocation support, reporting to the VP of Product.