Head Hostess

JR Italy; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hotel in Rome is seeking a service-oriented Head Hostess for their pre-opening team. This role involves greeting guests, managing reservations, and ensuring a high standard of service in a fast-paced environment. Candidates should have at least 2 years' experience in a high-end hospitality setting and excellent communication skills. Join us and contribute to a stimulating and inclusive workplace culture.

Servizi

Opportunities for professional growth and development

Competitive salary package

Room discounts available worldwide within the Hyatt portfolio

Competenze

• 2 years or more in a similar role in a high-end environment.
• Friendly and positive with a flexible approach.
• Good problem-solving skills.

Mansioni

• Manage online reservation system and handle enquiries.
• Greet and seat guests at restaurants and bars.
• Maintain daily condition of facilities and equipment.

Conoscenze

Good communication skills

Problem-solving skills

Strumenti

POS system (Simphony)

Descrizione del lavoro

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We are looking for a service-oriented Head Hostess to join our pre-opening team.

Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s most dazzling leisure rooftop experiences.

The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues.

Key responsibilities

• Responsible for greeting, seating, cloakroom and farewell at our Restaurants & Bars
• Managing online Reservation system
• Handling enquiry and reservations, by email and phone calls
• Observe and maintain the daily condition of all physical facilities and equipment in the, public areas and make recommendations for corrections and improvement as needed.
• Responsible to daily take-out orders
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Understand all food and beverage items ordered, including ingredients, methods of preparation, food allergies and intolerance
• Usage of the POS system (Simphony).

Skills and requirements

Experience of 2 years or more in similar role in a high-end environment

Friendly and positive with a flexible approach and confidence

Good communication skills and genuine approach with our guests

Good problem-solving skills that will turn issues into opportunities

What we offer

- A stimulating and collaborative work environment in a 5 stars hotel.

- Opportunities for professional growth and development.

- Competitive salary package.

- Room discounts available worldwide within the Hyatt portfolio.

Join our pre-opening team to build strong memories together!

We’re committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation.

Please submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679.