Head Host/Hostess - The Lake Como EDITION - season 2027

EDITION; Griante; On-site; EUR 34,000 - 36,000; Full time

Benefits offered by this job

Staff house accommodation on The Lake

Ticket restaurants – meal vouchers

Staff cafeteria

Marriott Bonvoy program

Job summary

EDITION Hotels at Lake Como location is seeking a Non-Management, full-time restaurant host/hostess to manage dining reservations, seating and guest flow. You will greet guests, organize seating for large groups, ensure correct place settings, and maintain cleanliness.

The role includes supporting management with hiring, training, scheduling, and coaching while upholding safety and company standards. The position offers a comprehensive benefits package including staff housing on Lake Como, meal

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer phones, take dining reservations, and enter diner information into reservation system.
• Maintain wait list and quote accurate wait time; make seating decisions using rotation chart.
• Organize seating for large and special needs groups; greet guests and determine party size.
• Seat guests, ensure proper place settings, and provide menus; maintain cleanliness of work areas.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees; model professional conduct.
• Follow safety, security, and company policies; report accidents and unsafe conditions; ensure confidentiality; protect assets.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number: 26140921

Job Category: Food and Beverage & Culinary

Location: One Marriott Drive, Need Address, Cadenabbia 22011, ItalyVIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Pay Range: EUR 33725 - 35500 Annual Salary

Position Summary

Answer phones, take dining reservations, and enter diner information into reservation system. Maintain wait list and quote accurate wait time. Make appropriate seating decisions using station rotation chart. Organize seating for large and special needs groups. Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Maintain cleanliness of work areas throughout the day. Monitor dining rooms for seating availability, service, and safety. Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Compensation & Benefits

• Gross Annual Salary: 33,725 - 35,500 € (the gross annual salary is calculated on a pro-rata basis when employment covers only part of the year).
• The 13th and 14th month payments are included in the gross annual salary and are accrued on a pro-rata basis, depending on the actual period worked during the year.
• TFR (severance) is an additional amount on top of the salary, which is set aside during employment and paid to the employee at the end of the contract
• Staff house accommodation on The Lake Como
• Ticket restaurants – meal vouchers (each with a net value of €8 per working day)
• Staff cafeteria
• Access to the Marriott Bonvoy program, offering exclusive employee rates at Marriott properties worldwide.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.