Head Concierge - The Florence

Buscojobs; Toscana; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the hospitality sector is seeking a Guest Services Supervisor in Tuscany. The role involves managing guest check-ins, training staff, and ensuring quality service in a dynamic environment. Candidates should have relevant experience and a high school diploma, along with strong interpersonal skills.

Competenze

• At least 1 year of related work experience required.
• At least 1 year of supervisory experience required.

Mansioni

• Process guest check-ins and verify identity and payment.
• Assist management in training and evaluating staff.
• Ensure adherence to quality standards and maintain guest satisfaction.

Conoscenze

EDP

IT Business Analysis

Home Care

Information Technology Sales

AC Maintenance

HR Operations

Formazione

High school diploma or G.E.D. equivalent

Descrizione del lavoro

Process all guest check-ins by verifying guest identity and form of payment, assigning rooms, and activating / issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information, ensure rates match market codes, and document exceptions. Secure payment prior to issuing room keys, verify and adjust billing as necessary. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests and contact appropriate staff if necessary. Follow up to ensure requests are met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure the bank at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention / Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment / Open Door Policy process. Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers / POS systems. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : At least 1 year of related work experience.

Supervisory Experience : At least 1 year of supervisory experience.

License or Certification : None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our associates are valued. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Key Skills

EDP, IT Business Analysis, Home Care, Information Technology Sales, AC Maintenance, HR Operations

Employment Type : Full-Time

Experience : 1 year

Vacancy : 1

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