H&m Area Manager - Italy

H&M; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading fashion retailer is seeking an Area Manager in Milan to maximize sales and profitability. The role involves leading store teams to create an optimal shopping experience, managing recruitment and training, and ensuring compliance with legal and company standards. Ideal candidates will have strong leadership skills, fluency in English and Italian, and a focus on customer perspectives. Competitive benefits and opportunities for career growth are provided.

Servizi

Permanent position

Opportunities for growth and development

Competenze

• Must be able to lead agile teams with a growth mindset.
• Strong organizational and analytical skills needed.
• Sales-driven approach and customer perspective are crucial.
• Proficiency in Office Suite required.
• Fluent in English and Italian is mandatory.

Mansioni

• Maximize sales and profitability through strategic planning.
• Support and lead store teams for optimal shopping experiences.
• Recruit, train, and develop team management.
• Monitor and manage team performance through feedback.
• Ensure legal and safety standards are met.

Conoscenze

Agile leadership

Growth mindset

Organizational skills

Strong commercial skills

Customer perspective

Computer knowledge

Fluent English

Fluent Italian

Formazione

High School Diploma

Bachelor’s Degree

Strumenti

Office Suite (Outlook, Excel, PowerPoint)

Descrizione del lavoro

Company Description

The key to building a great look is combining bold pieces.

The key to building a great company is combining different bold people.

We take pride in our history of making fashion accessible to the many, and strive to build a more welcoming, inclusive, and sustainable industry. But we also know that you can’t change the world without great people and great teams.

Daily, we are creating with you that special kind of workplace, where unique talents from all over the world come together to form the best of teams, fostering a culture of creativity, innovation, collaboration, and growth.

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

Help us reimagine the future of an entire industry, making everyone look, feel, and do good.

Be proud of where you came from & amazed by where you’ll go.

Be yourself & more at H&M.

Job Description

You are responsible for reaching the Sales and Profit goals in your Area by setting a plan to deliver a Great Customer Experience in line with the Country. You ensure you have Great Teams and support their development. You work with succession planning, talent and leadership development, and structured performance management for your Area Team and Store Managers based on results, values, and leadership. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

What you will do as Area Manager

As Area Manager, you are responsible for maximizing sales and profitability by setting a strategy in line with country goals. Support and lead the store teams to create the best shopping experience in fashion retail. On-board, train, and develop succession planning for your team management in stores. Meet the expectations of customers and colleagues at all times by following H&M procedures and standards.

Responsibilities

Sales & Profit

• You regularly analyze and follow up your Area’s Sales & Profit KPIs and take actions accordingly to maximize results.
• You set an hours plan in line with the sales budget, together with the Area Controller.
• You ensure that store scheduling maximizes conversion within the frame of the hours plan, together with the Area Controller.
• You, along with the Area Team, prioritize actions that have a clear impact on selling.
• Set an allocation that secures a good garment level according to the selling, together with the Area Controller and Support Office functions.
• Implement and follow up Store Operations Best Practice, according to the country plan, together with the Area Team.
• Follow up the Store's execution using the Customer Experience Tool, ensuring H&M standards are consistently met.
• Ensure H&M customer service standards are delivered in all Stores in your Area.
• Analyze and implement the optimal concept mix and store layout in every store through cooperation with your Area Team and Support Office functions.
• Ensure the maintenance in your Stores is managed in a cost-efficient way and meets H&M standards, initiating actions accordingly.
• Actively prevent loss together with Store Management and the Area Team, and ensure all stores follow appropriate guidelines.
• You have an overview of the competitor landscape, potential risks, threats, and opportunities, and together with relevant Support Office functions, take actions accordingly.

People & Team

• Oversee and manage recruitment, training, development, and succession planning for Stores and the Area Team in line with your Country HR strategy & goals.
• Monitor, evaluate, and manage the performance of Store Managers and Area Team members. Execute dialogues, development plans, feedback, and follow-ups, and take actions accordingly.
• Actively work with talent & leadership development within the Area Team and Store Managers to support business needs.
• You collaborate with Support Office functions and ensure regular and clear communication to the Area Team and Store Managers on business performance, Company Culture & Values, and goals.
• Ensure health & safety, legal, and security issues are handled to H&M standards and local laws, securing employee and customer safety at all times.

Qualifications

• Agile leadership
• Growth mindset & coaching leadership approach
• Proven organizational and analytical skills along with a sales-driven and results-oriented approach.
• Strong commercial skills and customer perspective (store & online)
• Good computer knowledge (Office Suite: Outlook, Excel, PowerPoint) and experience working with budgets is mandatory.
• Fluent English (spoken and written) is mandatory.
• Fluent Italian (spoken and written) is mandatory.
• Flexible to transfers in Rome, Milan, or Padova, and willing to travel throughout the national territory.

Education

• High School Diploma
• Bachelor’s Degree is a plus

Additional Information

What we can offer

• A permanent position with opportunities for growth and development.