Guest Services Manager

Royal Caribbean Group; Pavia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company is seeking a Guest Services Manager to lead exceptional customer service initiatives in a vibrant hotel environment. The ideal candidate will have a background as a Hotel Director or General Manager in a 4- or 5-star hotel, with 2-3 years of relevant experience. Strong interpersonal skills and the ability to communicate effectively with multiple departments are essential. Knowledge of guest immigration policies is also required.

Competenze

• Proven background as Hotel Director or Hotel General Manager in high-end hotels.
• Minimum 2-3 years of experience in a hotel environment.
• Fluency in multiple languages is a plus.

Mansioni

• Lead teams to deliver exceptional guest experiences.
• Mentor and guide divisions on key service standards.
• Monitor key performance metrics and guest feedback.

Conoscenze

Hotel Director / Hotel General Manager background in a 4- or 5-star hotel

2-3 years of hotelier experience

Additional languages

Descrizione del lavoro

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

Qualifications :

• Hotel Director / Hotel General Manager background in a 4- or 5-star hotel
• 2-3yrs of hotelier experience
• Additional languages are an advantage (Spanish, Italian, Portuguese, French, German)

Duties and Responsibilities :

1. Leads in delivering an exceptional guest experience and mentors other divisions on key service standards. Builds strong rapport with division heads from both hotel and marine departments.
2. Leads a team committed to delivering outstanding customer service, reacting efficiently to guest requests. Monitors key performance indicators, guest ratings, and comments to foster a culture of ownership of the guest experience.
3. Balancing operational needs between Financial and Guest Services Divisions through effective communication to enhance guest satisfaction and ratings.
4. Manages all group onboard business, ensuring the Group Coordinator has the necessary skills, training, and support for consistent service delivery.
5. Assigns duties to team members and provides ongoing feedback to ensure high standards are met.
6. Maintains comprehensive knowledge of Customs and Immigration policies to ensure compliance with all internal and external requirements related to guest immigration and clearance.