Guest Service Supervisor Night (Front Office)

Emaar Hotels & Resorts SRL (Armani Hotel Milano); Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is looking for a Night Auditor to manage Front Office operations, assist guests, and ensure compliance with hotel standards. Candidates must be fluent in English and Italian, with previous experience in a similar role in 4/5 star hotels. Knowledge of Opera hotel management software is desired. This position offers an exciting opportunity to work within a prestigious environment.

Competenze

• Fluent in English and Italian; a third language is preferred.
• Previous work experience in the same position in 4/5 stars hotels.

Mansioni

• Deal with all Front Office operations like check-in, check-out, and guests' care.
• Perform daily closure and cashier checks for all hotel venues.
• Assist with all guest requests and handle emergencies.

Conoscenze

Effective communication

Emotional intelligence

Collaboration

Drive results

Adaptability

Global perspective

Strumenti

Opera hotel management software

Descrizione del lavoro

An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano.

The Guest Service Supervisor Night reports to the Lifestyle Manager.

• Main duties and responsibilities
• Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests’ care) according to Company policies, procedures and compliance with our code of conduct.
• Daily closure, cashier check for all hotel venues, accounting reports, posting control, providing data to statistics and local government institutions.
• Assist with all guest’s requests.
• Handle emergencies according to procedures.
• LQA and Forbes standard knowledge is a plus
• Requirements
• Effective communication : Communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts the guests, the business and Armani Hotel. Use and interpret non-verbal behaviours to enhance understanding.
• Emotional intelligence : Demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust the style to them. Manage own emotions in challenging situations.
• Collaboration : Be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.
• Drive results : Provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
• Adaptability : Identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting.
• Global perspective : Be curious and respectful of all cultures and looks to learn from them. Treat each other with respect and inclusiveness regardless of position, level or background.
• We require
• Fluent in English and Italian. A third language preferred
• Previous work experience in the same position in 4 / 5 stars hotels.
• Knowledge of hotel management software Opera
• Language
• english (required)
• italian (required)