Guest Service Line Agent - Gran Melià Palazzo Cordusio

Meliá Hotels International; Milano; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa nel settore dell'ospitalità cerca professionisti motivati per gestire le richieste degli ospiti e migliorare la loro esperienza. Questo ruolo offre l'opportunità di lavorare in un ambiente stimolante e internazionale, dove la formazione e la crescita sono al centro dell'esperienza lavorativa. Con un forte impegno verso l'uguaglianza e la diversità, i candidati avranno la possibilità di contribuire a un futuro sostenibile e responsabile. Se sei pronto a intraprendere un viaggio professionale ispiratore, questa è l'opportunità che fa per te.

Servizi

Buoni pasto da €8

Programma di benefici per i dipendenti

Sconti su prodotti e servizi

Competenze

• 2 anni di esperienza in un ruolo simile e almeno 1 anno in un dipartimento a contatto con il cliente.
• Competenze in comunicazione e problem-solving sono essenziali.

Mansioni

• Gestire le richieste degli ospiti e personalizzare le loro esperienze.
• Applicare tecniche di upselling e gestire incidenti dei clienti.

Conoscenze

Servizio telefonico

Office 365

Comunicazione

Problem-solving

Lavoro di squadra

Formazione

Formazione in Turismo

Formazione in Ospitalità

Formazione in Marketing

Descrizione del lavoro

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

Mission:
Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.

Key Responsibilities:

• Manage guest requests via telephone and personalize their experiences.
• Offer tailored services and apply upselling techniques.
• Handle customer incidents and adhere to departmental standards.
• Utilize management tools and follow improvement plans based on customer feedback.
• Ensure health and safety protocols are followed.

Requirements:

• Education: Training in Tourism, Hospitality, Marketing, or similar.
• Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
• Experience: 2 years in a similar external role, and at least 1 year in a customer-facing department.

Contract:

• Initial 6-month contract
• €8 meal vouchers

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on:

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR