Guest Service Coordinator

Marriott Hotels Resorts; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury hotel brand in Milan seeks a Guest Services Coordinator to oversee room assignments and ensure exceptional guest experiences. Candidates should have at least 2 years of experience in a luxury hospitality environment, proficiency in Opera PMS, and fluency in English and Italian. This full-time role offers an opportunity to work in a dynamic team committed to delivering exceptional service.

Competenze

• Minimum 2 years of experience in Front Office or Rooms Division.
• Previous experience as a Room Controller preferred.
• Proficient in property management systems like Opera.

Mansioni

• Coordinate daily room assignments based on arrivals and departures.
• Collaborate with housekeeping to ensure rooms are ready and clean.
• Handle VIP suites and special requests for guests.

Conoscenze

Exceptional organizational skills

Multitasking ability

Fluent in English

Fluent in Italian

Strong attention to detail

Good communication skills

Knowledge of luxury hospitality

Formazione

High school diploma or equivalent

Degree in Hospitality Management

Strumenti

Opera PMS

Descrizione del lavoro

Job Title : Guest Service

Location : Bulgari Hotel Milano Italy

Brand : Bulgari Hotels & Resorts

Schedule : Full-Time

Job Category : Rooms & Guest Services Operations

Reports To : Director of Guest Services

Job Summary

At Bulgari Hotel Milano timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator you will ensure the efficient coordination of room assignments and the seamless flow of operations within the Guest Services. You will balance guest preferences operational requirements and revenue goals to create a flawless and personalized guest experience that reflects the refined spirit of Bulgari.

Core Work Activities

• Oversee and coordinate daily room assignments based on arrivals departures VIPs and operational needs.
• Collaborate with Housekeeping and Maintainance to ensure all rooms are ready clean and maintained according to Bulgari standards.
• Collaborate with F&B and In-Room Dining to ensure all the amenities are prepared as per guests preferences and placed in the rooms & suites on timely manner prior to guests check-in.
• Review occupancy forecasts and inventory to optimize room utilization and support revenue strategies.
• Handle VIP suite (Alongside with the Butler Team) and special request allocations to guarantee an elevated and personalized guest experience.
• Communicate effectively with Reservations and Revenue Management to maximize occupancy while maintaining service excellence.
• Proactively resolve room discrepancies overbooking situations and last-minute changes with poise and efficiency.
• Maintain accurate and up-to-date records in Opera PMS including guest preferences and special notes.
• Support the Front Office and Guest Relations teams to ensure seamless arrivals and departures for all guests.
• Uphold Bulgari brand values and ensure that every guest interaction embodies the essence of discreet luxury.

Education and Experience

• High school diploma or equivalent required; degree in Hospitality Management or related field preferred.
• Minimum 2 years of experience in Front Office Reservations or Rooms Division operations ideally within a 5-star luxury environment.
• Previous experience as a Room Controller is strongly preferred.
• Proficiency in Opera PMS or similar property management systems.
• Knowledge of the Leading Quality Assurance and Forbes.

Skills and Attributes

• Exceptional organizational and multitasking skills with strong attention to detail.
• Ability to anticipate needs and deliver intuitive service.
• Excellent communication and interpersonal skills.
• Fluent in English and Italian; knowledge of additional languages is an advantage.
• Professional demeanor discretion and a genuine passion for luxury hospitality.
• Team player with a proactive approach and problem-solving mindset.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.