Guest Service/ Bell Attendant

Four Seasons Hotels and Resorts; Firenze; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player in luxury hospitality is seeking a passionate Finance Intern at its stunning Florence location. This role offers a unique opportunity to support the finance division while immersing yourself in the vibrant culture of Florence. Interns will gain hands-on experience in general ledger, payroll, and guest interactions, all while contributing to a world-class employee experience. With a commitment to genuine service, this internship is perfect for those eager to learn and grow in a dynamic environment. Join a team that values collaboration, attention to detail, and a passion for delivering exceptional guest experiences.

Servizi

Free work clothes with dry cleaning available

Quality meals at Employee restaurant

Employee discounts in Four Seasons outlets

Access to Wellbeing hotel program

Excellent Training and Career Development opportunities

Competenze

• High school education or equivalent experience required.
• Strong interpersonal skills and attention to detail are essential.

Mansioni

• Greet guests and assist with luggage during check-in and check-out.
• Handle guest inquiries with professionalism and hospitality.
• Support Front Office tasks and maintain cleanliness in luggage storage.

Conoscenze

Interpersonal Skills

Attention to Detail

Customer Service

English Proficiency

Italian Proficiency

Formazione

High School Education

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
An urban retreat steeped in historic beauty. Stroll the city's biggest private garden - a tranquil haven of statues, fountains and centuries-old trees - or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role

At Four Seasons Hotel Firenze we are looking for a passionate Finance Intern to provide administrative support within the division learning all aspects of the general ledger, payroll, accounts payable, accounts receivable and general cashiering in accordance with local and corporate policies and procedures.

What you will do

• Greet guests. Deliver luggage to room upon check-in and picks up luggage from room upon departure.

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner.

• Assist customers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Greet all guests passing through lobby and offer them assistance.

• Provide guests with directions, recommendations, and information about the city and its attractions.

• Support the team with shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
• Provide a high level of cleanliness in the luggage storage room

• Assist with other Front Office tasks when needed.

• Develop and present a project work to reinforce training.

What you bring

• Education: High school education or equivalent experience.
• Service passion about delivering true genuine guest experiences.
• Attention to detail, strong interpersonal skills and a team work approach.
• Reading, writing and oral proficiency in English. Italian would be a plus.
• A valid driving license is required.
• This position requires the ability to lift equipment, carry and balance trays.

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule - people who, by nature, believe in treating others as we would have them treat us.

The benefits offered by Four Seasons Hotel Firenze include:

• Free work clothes with dry cleaning available
• Quality meals at our Employee restaurant
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at the Four Seasons Hotel Firenze and the contract is full time internship

You must possess the legal right to work in Italy at the time of application