Guest Service Agent - Season 2025

Mandarin Oriental Hotel Group Limited; Como; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Mandarin Oriental, Lago di Como seeks passionate candidates for a guest-facing role, emphasizing exceptional service and teamwork. Candidates should possess prior luxury hospitality experience and proficiency in English and Italian, with flexibility in working hours. Join a team dedicated to creating an elite experience for guests at one of Europe's exclusive resorts.

Competenze

• Previous experience in luxury hospitality.
• Full proficiency in English and Italian; additional languages preferred.
• Charming and outgoing personality.

Mansioni

• Welcome and register guests upon arrival according to hotel standards.
• Assist and escort guests to their rooms.
• Anticipate guests' needs for exceptional experiences.

Conoscenze

Guest service attitude

Communication

Multitasking

Time-management

Teamwork

Descrizione del lavoro

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.

Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.

Duties and Responsibilities :

• Welcome and register guests upon arrival according to hotel standards;
• Assist and escort guests to their rooms or their destination within the Resort;
• Provide quality service by responding to guest’s requests promptly, efficiently and courteously;
• Dealing with enquiries both in person, over the phone and via e-mail;
• Address, check and register special guests' preferences recorded in PMS;
• Provide pre-arrival support for upcoming guests;
• Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards;
• Support the Concierge Team in offering recommendations for restaurants and activities;
• Review invoices and accounts according to hotel policy and procedures;
• Take payments and handle cash float properly as outlined in the MOHG Controller's manual;
• Show co-operation and support to all the Resort colleagues;
• Stay current with developments, procedures and news through Hotel communication channels;
• Perform any other reasonable duty as required by the Management Team.

Requirements : Mandatory :

Previous experience in luxury hospitality in the same or similar position;

Full proficiency in English and Italian; an additional language is preferred;

Excellent guest service attitude;

Good computer skills;

Ability in multitasking and time-management;

Charming and outgoing personality with elegant manners and excellent communication skills;

Brilliant teamwork skills and attitude;

Able to stand for extended periods of time;

Flexible schedules and working hours; willingness to work on weekends and holidays required.

Desirable :

Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area;

Very good knowledge of transportation options and airport.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

J-18808-Ljbffr