Guest Service Agent - Hotel Villa Michelangelo (VI)

STARHOTELS; Tezze sul Brenta; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Join Starhotels as a Guest Service Agent where you will be the first point of contact for guests at Hotel Villa Michelangelo. You'll create memorable experiences through excellent customer service, manage check-in and check-out processes, and ensure compliance with hotel standards. This role offers growth opportunities, an attractive compensation package, and the chance to be part of a diverse and inclusive team.

Servizi

Stylish uniforms with complimentary laundering

Exclusive discounted stays within the group

Discounts with partners

Career advancement opportunities

Competenze

• Experience as a Guest Service Agent or similar role.
• Fluency in Italian and English mandatory.
• Familiarity with hotel front desk operations.

Mansioni

• Respond to guest inquiries and assist with information.
• Handle check-in and check-out activities.
• Ensure compliance with safety and service standards.

Conoscenze

Customer Service

Hospitality

Problem Solving

Multitasking

Strumenti

Opera PMS

Descrizione del lavoro

Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 30 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.

Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Villa Michelangelo.

As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.

Your responsibilities include :

• Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
• Handling check-in, check-out activities as well as other related tasks.
• Efficiently managing guest messages and requests.
• Staying updated about hotel services, guest needs, and special events.
• Ensuring lobby and Front Desk standards and safety compliance.
• Adhering to policies and procedures when working front of house equipment and property management systems.
• A unique personality and a true passion for hospitality.
• Experience in the role.
• Familiarity with Opera PMS for efficient operations.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Versatility in handling various work scenarios.
• Enthusiasm when being assigned to both individual and team-oriented tasks.
• Mastery of the local area, enhancing guest experiences.

Embrace global diversity by speaking :

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Unlock a world of benefits including :

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Discounts with our partner.

Embrace growth with :

• Exceptional career advancement opportunities through our Performance Management Program.
• An attractive compensation package based on your experience.
• The chance to be a part of an ambitious, caring organization.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!

Send in your application and let's create exceptional memories together.