Guest Service Agent - Hotel Splendid Venice, Venezia

STARHOTELS S.P.A.; Venezia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel group in Venezia is looking for a Guest Service Agent to join the Reception Team. This role involves creating memorable experiences for guests from arrival to departure, handling check-ins and requests, and delivering high-quality customer service. Proficiency in Italian and English is essential, with familiarity in Opera PMS preferred. The position offers an attractive compensation package and opportunities for career advancement.

Servizi

Career advancement opportunities

Attractive compensation package

Competenze

• Fluency in Italian and English; additional languages are a plus.
• Ability to anticipate and resolve challenges.
• Experience in hospitality preferred.

Mansioni

• Respond promptly to guest inquiries.
• Handle check-in and check-out activities.
• Manage guest messages and requests.

Conoscenze

Excellent communication skills

Customer service

Problem-solving

Multilingual

Strumenti

Opera PMS

Descrizione del lavoro

Join Starhotels and become part of the Reception Team as a Guest Service Agent at our Hotel Splendid Venice in the heart of Venezia.

As the first point of contact for our guests, you'll create memorable experiences during arrival, stay, and departure.

Your responsibilities include:

1. Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
2. Handling check-in, check-out activities, and other related tasks.
3. Efficiently managing guest messages and requests.
4. Staying updated about hotel services, guest needs, and special events.
5. Ensuring lobby and Front Desk standards and safety compliance.
6. Adhering to policies and procedures when working with front of house equipment and property management systems.

Exceed expectations by demonstrating:

1. A unique personality and a true passion for hospitality.
2. Familiarity with Opera PMS for efficient operations.
3. Excellent communication skills.
4. Ability to anticipate and resolve challenges, with finesse in complaint resolution.
5. A commitment to delivering high-quality customer service.
6. Impeccable grooming standards.
7. Versatility in handling various work scenarios.
8. Enthusiasm for both individual and team-oriented tasks.
9. Mastery of the local area to enhance guest experiences.

Embrace global diversity by speaking:

• Italian - fluently
• English - fluently
• Additional languages are a plus.

Embrace growth with:

• Exceptional career advancement opportunities.
• An attractive compensation package based on your experience.
• The chance to be part of an ambitious, caring organization.

Join us to shape your outstanding career!