Guest Service Agent

Starhotels; Venezia; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel chain in Venice seeks a Guest Service Agent to enhance guest experiences through excellent service and strong communication. The ideal candidate has at least 2 years of experience, is fluent in Italian and English, and possesses a passion for hospitality. This role offers career advancement opportunities and an attractive compensation package.

Servizi

Stylish uniforms with complimentary laundering

Exclusive discounted stays

Discounts with partners

Ticket Restaurants for dining

Competenze

• At least 2 years’ experience as a Guest Service Agent.
• Fluent in Italian and English; additional languages are a plus.
• Impeccable grooming standards and enthusiasm for hospitality.

Mansioni

• Respond promptly to guest inquiries and provide information.
• Handle check-in and check-out activities.
• Manage guest messages and requests efficiently.

Conoscenze

Customer Service

Communication Skills

Problem Resolution

Hospitality

Teamwork

Local Knowledge

Strumenti

Opera PMS

Descrizione del lavoro

Join Starhotels and become part of the Reception Team as Guest Service Agent at our

• Hotel Gabrielli
• in the heart of Venice.

As the first point of contact for our guests, you will create memorable experiences during arrival, stay, and departure.

Your responsibilities include :

• Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
• Handling check-in, check-out activities, and other related tasks.
• Efficiently managing guest messages and requests.
• Supporting the team during night shifts.
• Staying updated about hotel services, guest needs, and special events.
• Ensuring lobby and Front Desk standards and safety compliance.
• Adhering to policies and procedures when working with front of house equipment and property management systems.

Exceed expectations by demonstrating :

• A unique personality and a true passion for hospitality.
• At least 2 years’ experience as a Guest Service Agent.
• Familiarity with Opera PMS for efficient operations.
• Excellent communication skills.
• Ability to anticipate and resolve challenges with finesse in complaint resolution.
• A commitment to delivering high-quality customer service.
• Impeccable grooming standards.
• Versatility in handling various work scenarios.
• Enthusiasm for both individual and team-oriented tasks.
• In-depth knowledge of the local area to enhance guest experiences.

Embrace global diversity by speaking :

• Italian - fluently
• English - fluently
• Additional languages are a plus.

Unlock a world of benefits including :

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Discounts with our partners.
• Ticket Restaurants for delightful dining.

Embrace growth with :

• Exceptional career advancement opportunities through our Performance Management Program.
• An attractive compensation package based on your experience.
• The chance to be part of an ambitious, caring organization.

Join us to shape your outstanding career!