Guest Relations, Zelo Restaurant

TN Italy; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Host(ess) to create memorable dining experiences in a luxurious setting. This role is pivotal in welcoming guests and ensuring exceptional service, requiring a blend of hospitality skills and knowledge of Food & Beverage. You'll be part of a dedicated team in one of Milan's most fashionable neighborhoods, contributing to an unforgettable experience for guests. With competitive salary and benefits, excellent training opportunities, and a vibrant employee culture, this position is perfect for those looking to grow in the hospitality industry.

Servizi

Competitive salary

Comprehensive benefits

Excellent training and development opportunities

Complimentary dry cleaning for uniforms

Meals at employee restaurant

Employee recognition programs

Annual themed parties

ESG events

Competenze

• 1-2 years of experience in Food & Beverage outlets, preferably in luxury hotels.
• Ability to operate computer equipment and food & beverage systems.

Mansioni

• Welcome guests and provide exceptional service during dining experiences.
• Manage the host stand, review reservations, and ensure proper table setup.

Conoscenze

Strong communication skills

Food & Beverage knowledge

Computer skills

Formazione

Experience in Food & Beverage outlets

Strumenti

Food & Beverage computer systems

Descrizione del lavoro

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda, and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role:

The Host(ess) is the first interaction for guests in our Restaurants and is the designer of memorable experiences. This role is dedicated to providing exceptional quality and service to our guests. It is part of the Zelo Restaurant team, reporting to the Restaurant Manager.

What you will do:

• Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers.
• Manage the host stand, review the reservation book, and make recommendations regarding table setup.
• Ensure cleanliness of each section of the dining rooms, make necessary improvements, and check each table prior to opening for proper setup.
• Develop a complete working knowledge of the menus, menu ingredients, and restaurant information.

What you bring:

• One to two years’ previous experience in Food & Beverage outlets; experience within luxury hotels is considered an asset.
• Ability to operate computer equipment and food & beverage computer systems.
• Strong communication skills.

What we offer:

• Competitive salary, wages, and comprehensive benefits.
• Excellent training and development opportunities.
• Complimentary dry cleaning for employee uniforms.
• Meals available at our employee restaurant.
• Employee experience initiatives, including annual themed parties and ESG events.
• Employee recognition programs.
• Opportunities for a successful career with global potential.

Schedule & Hours:

This position is based at the Four Seasons Milan with a fixed-term contract. You must have the legal right to work in Italy and be fluent in English and Italian.