Guest Recognition Specialist

Four Seasons Hotels and Resorts; Napoli; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

A leading luxury hotel chain is seeking a Reservations Specialist to ensure exceptional guest experiences through effective data management and customer service. The role includes monitoring data entry standards and providing detailed guest information to various departments. Ideal candidates will possess strong organizational and communication skills, and a commitment to high quality service.

Servizi

Market-leading benefits package

Complimentary and discounted hotel stays

Tuition reimbursement

Time off plans starting on day of hire

Wellbeing and mental health initiatives

Complimentary employee meals and beverages

Competenze

• Minimum 1-2 years' experience in reservations or front office.
• Strong attention to detail and organizational skills required.
• Excellent customer service and communication skills.

Mansioni

• Monitor and correct data entry into the Property Management System.
• Ensure guest data confidentiality and follow Four Seasons standards.
• Provide detailed guest information to staff and prepare relevant reports.

Conoscenze

Attention to detail

Organizational skills

Customer service skills

Effective communication

Formazione

High school education or equivalent experience

Descrizione del lavoro

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.About the role:To provide guests with the highest level of personal service and recognition through storing and sharing customer information. Provide the preference most meaningful for guests, and to expedite check-in. This position will also ensure the integrity of the local database and provide support to the Reservations Team and Commercial Department.
What you will do:-Be a part of a pre-opening team!-Monitoring and correcting various levels and standards of data entry into the Property Management System by different users in the hotel.-Ensure that all departments follow the Four Seasons Standards of Data Entry properly and display a high level of professionalism and integrity at all times.-Monitoring the process of exchanging guest data with other hotels following confidentiality statement and data privacy guidelines.-Contacting guests and travel arrangers to clarify any discrepancies in the guest preferences before guests’ arrival and communicating with the Operations staff the most detailed information about the arriving guests.-Constantly maintain the local database for accuracy & quality and work with the Client Information Specialists at other hotels and in the corporate office to increase the accuracy of the knowledge of our guests and clients.-Provide information regarding the resort and Four Seasons Hotels & Resorts (all facilities, hours of operation, etc…)-Print guest problem reports from the computer system and research past guest comment cards on file.-Prepare and review all relevant Guest, Profile Guests, VIP, Special Attention guests' information for today’s arrivals and share information with all departments. Ensure all Guest Recognition policies and procedures are followed.-Run all essential reports from Profile Guests, Special Attention & VIP Guests but not limited to local codes, traces, amenities, arrivals w/o client ID/Company and guest preferences. Create Any Show Me You Know Me Profiles.-Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call and complete internal reservation process; Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations; Complete pre arrival communication for guests arriving; Process deposits for reservations that require.-Profile Maintenance – focus on profiles created by new reservation agents, front desk and WRO, check for dates entry standards (last names, address, etc…), verify that none of the new profiles are duplicates, merge Duplicate profiles, and maintenance on cleanup of glitches / comment card remarks.-Take reservation calls, handle internal reservations, email and internal reservation calls.-Create and administer Guest History Collection Program and Awards, administer, monitor amenity program.-Perform other tasks or projects as assigned by hotel management and staff.What you bring:-High school education or equivalent experience.-Minimum 1-2 years' experience in a previous reservations and/or front office/high volume call center-Strong attention to detail and organizational skills.-Excellent customer service skills.-Strong and effective communication skills.
-Ability to read, write, and speak English.What we are offering you:Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:*Lucrative salary!*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!*Time off plans starting on the day of hire!*An opportunity to be a part of a cohesive team in an inclusive work environment!*Complimentary and discounted hotel staysaround the world!*Wellbeing and mental health initiatives and focused company!*Embracement and promotion of diversity in our workplace!*Complimentary employee meals and beverages!*Tuition reimbursement!Learn more about what it is like to work at Four Seasons-visit us:Visa Requirements US work authorization is required.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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