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A leading hospitality brand is seeking a Guest Experience Manager for its Ethra Reserve property in Castellaneta Marina, Puglia. The role requires overseeing guest services, ensuring exceptional experiences, and managing VIP relations. Candidates should possess a degree in Hospitality or similar, along with significant experience in luxury settings.
Guest Experience Manager
Today, we welcome our guests in 13 hotels and resorts, 4- and 5-star hotels, in modern conference centers, and at the prestigious Ethra Thalasso SPA.
Our hotels are located in Sardinia, Puglia, Sicily, Calabria, and Abruzzo, overlooking beautiful beaches, and in Piedmont, within the Vialattea ski area.
We offer approximately 4,200 rooms, and during peak periods, we have around 2,500 employees.
We aim to provide our guests with moments they will remember forever. We listen to their desires to create the vacation of their dreams.
We care for and respect the territories that host us, their nature, and their development.
It is thanks to all this, and to our daily commitment, that we can offer unforgettable experiences, with all the passion and care of authentic Italian hospitality.
POSITION OVERVIEW
In response to growth and evolving business needs, we are seeking a Guest Experience Manager who is eager to join our Crew with a collaborative attitude, passion, and enthusiasm to provide exceptional service, ensuring attention to detail and a strong commitment to guest satisfaction.
WORK LOCATION
The position is open for our Ethra Reserve property, located in Puglia, Castellaneta Marina (TA).
AREA OF RESPONSIBILITY
SPECIFIC KNOWLEDGE AND TRAINING
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