Guest Arrival Expert - Assistente di portineria

Marriott Hotels Resorts; Venezia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Marriott Hotels Resorts is seeking an Assistant Concierge for the Gritti Palace in Venice. This role requires exceptional guest service skills, fluency in English and Italian, and a background in luxury hospitality. Join a dynamic team and enjoy the opportunity for professional growth.

Servizi

Professional career progression

Learning and development opportunities

Discounts on hotel rooms and F&B

Canteen service and uniform

Charity events and community involvement

Competenze

• Great storytelling skills in English and at least intermediate Italian.
• Previous Hospitality / Concierge experience is a big plus.
• Understanding of rooms operations and luxury hospitality.

Mansioni

• Welcome and greet guests; assist with luggage and directions.
• Manage check-in and check-out processes to ensure a smooth guest experience.
• Provide information about hotel services and local areas of interest.

Conoscenze

Storytelling

Communication

Problem Solving

Flexibility

Strumenti

Micros

Opera

Descrizione del lavoro

The Gritti Palace a Luxury Collection Hotel belonging to Marriott International is currently recruiting for anAssistant Concierge.

The Assistant Concierge will report to the Head Concierge and she / he will be part of a Front Office department.

This is a great opportunity to work in a place of exceptional art and elegance where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service a delectable culinary experience and an intimate wellness haven. The reference point for the worlds elite at international city events such as the Biennale Carnival and the Venice Film Festival.

What we offer

• Professional career progression at international level in 7300 Marriott hotels
• Learning and development opportunities online on the job and in class
• Discounts on hotel rooms gift shop items food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service and uniform

The impact youll make

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

What youll do

Welcome and greet guests. Open doors and assist guests / visitors entering and leaving property. Inform guests of property amenities services and hours of operation and local areas of interest and activities. Identify and explain room features to guests (e.g. use of room key mini-bar ice and vending areas in-room safe valet laundry services). Transport guest luggage to and from guest rooms and / or designated bell area. Assist with luggage storage and retrieval. Assist guests with loading / unloading luggage. Supply guests with directions. Arrange transportation (e.g. water taxi limousine) for guests / visitors and record advance transportation request as needed.

Follow all company policies and procedures and report accidents injuries and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g. small print). Move at a speed required to respond to work situations (e.g. run walk jog). Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping uneven or slippery surfaces as well as up and down stairs and / or service ramps. Reach overhead and below the knees including bending twisting pulling and stooping. Perform other reasonable job duties as requested by Supervisors.

What were looking for

• Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
• Previous Hospitality / Concierge experience is a big plus
• Understanding of rooms operations and luxury hospitality
• Ideally technical knowledge of Micros and Opera
• A warm people-oriented demeanour and a team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift

Explore our very big world

As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Key Skills

Hr Executive Recruitment,Internship,AIX,Fleet,Information Technology Sales

Employment Type : Full-Time

Experience : years

Vacancy : 1