GUCCI_Client Advisor

TN Italy; Reggello; In loco; EUR 25.000 - 45.000; Tempo pieno

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Ein etabliertes Unternehmen in der Modebranche sucht einen dynamischen Verkaufsmitarbeiter, der leidenschaftlich für Luxus und Mode ist. In dieser Rolle werden Sie die Möglichkeit haben, mit einer vielfältigen Kundschaft zu interagieren und Ihre Verkaufsfähigkeiten in einem schnelllebigen Umfeld zu demonstrieren. Ihre Hauptverantwortung wird es sein, Kunden durch exzellenten Service und Fachwissen über Produkte zu begeistern. Wenn Sie eine Leidenschaft für Mode haben und in einem kreativen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Competenze

• Erfahrung im Einzelhandel mit Fokus auf Mode und Luxus.
• Fähigkeit, Kundenbedürfnisse zu erkennen und zu übertreffen.

Mansioni

• Bereitstellung eines herausragenden Kundenerlebnisses durch exzellenten Service.
• Aufbau und Pflege von Kundenbeziehungen zur Steigerung der Markenloyalität.

Conoscenze

Kundenservice

Verkaufskompetenz

Modebewusstsein

Teamarbeit

Flexibilität

Descrizione del lavoro

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To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities

• Serve customers accordingly with Gucci selling ceremony
• Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
• Guarantee cross and up-selling for all product categories
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
• Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
• Ensure the achievement of individual and Store goals, enhancing and developing the business
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
• Contribute to manage the visual display of the products in accordance with Gucci visual standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
• Ensure the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

• Proven experience in a similar role within fashion retail companies
• Proven ability to drive and exceed individual and store result
• Deep passion for fashion and luxury
• Excellent commercial awareness and customers attitude
• High flexibility and ability to adapt to different customers
• Team-player mentality
• Ability to work in a fast moving and dynamic environment