Group Sales Coordinator

JR Italy; Vicenza; In loco; EUR 22.000 - 32.000; Tempo pieno

Descrizione del lavoro

Join an inspiring team at a luxury resort where you will play a vital role in delivering exceptional guest experiences. In this position, you will manage reservation requests, ensuring that every guest feels welcomed and valued. Your attention to detail and commitment to service will help maintain the high standards of hospitality that the resort is known for. With opportunities for growth and development, this role is perfect for those passionate about the hospitality industry. Be part of a community that prioritizes both guests and associates, creating memorable moments together.

Servizi

Employee Discounts

Training and Development Opportunities

Health Insurance

Flexible Scheduling

Paid Time Off

Competenze

• Strong customer service skills with a focus on guest satisfaction.
• Experience in managing reservations and accommodating special requests.

Mansioni

• Process reservation requests and changes via phone, fax, or mail.
• Ensure accuracy of room blocks and reservations.

Conoscenze

Customer Service

Communication Skills

Reservation Management

Formazione

High School Diploma

Hospitality Management Degree

Strumenti

Reservation System

Descrizione del lavoro

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Join JW Marriott Venice Resort & Spa, a luxury retreat on Isola delle Rose. Just minutes from St. Mark’s Square, we offer world-class hospitality, award-winning dining, and a top wellness destination. As one of the best employers, we are committed to sustainability and creating a positive impact. Be part of an inspiring team delivering unforgettable experiences. #JoinJWVenice

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to challenges in accommodating rooming requests by communicating with the appropriate individual or department. Oversee the accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International's portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW TreatmentTM.