Group, Conference and Events Sales Agent (from October 2025)

Hilton Worldwide, Inc.; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global hospitality company is seeking a Group, Conference and Events Sales Agent for its Hilton Milan Hotel. The role involves maximizing revenue through effective management of group reservations and events, building strong customer relationships, and participating in promotional activities. Ideal candidates possess strong organizational, communication, and customer service skills, alongside sales experience. Competitive compensation and opportunities for career growth are offered.

Competenze

• Good organisational and administration skills.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Confident telephone manner.
• High level of IT skills.
• Demonstrated previous experience working in a Sales environment.

Mansioni

• Receive and convert incoming enquiries to achieve targets.
• Manage an events schedule to maximise yield.
• Build strong relationships with customers.
• Ensure complete administration of all planned events.
• Participate in hotel promotional activities.

Conoscenze

Organisational skills

Communication skills

Customer service commitment

IT skills

Sales experience

Formazione

Qualification in a relevant field

Strumenti

Hotel property management systems

Descrizione del lavoro

Overview

Group, Conference and Events Sales Agent (from October 2025) – HOT0BQYD

Location: Hilton Milan Hotel, Via Luigi Galvani 12, Milan 20124

A Group, Conference and Events (GCE) Sales Agent will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.

Responsibilities

• Receive and convert incoming enquiries to achieve targets and maximise revenue
• Seek opportunities to increase sales and conversions within the team
• Manage an events schedule to maximise yield
• Focus on a consistently executed up-selling approach
• Build strong relationships with customers to fully understand their needs
• Arrange and carry out hotel show rounds
• Ensure the complete administration and execution of all planned events
• Participate in hotel promotional activities

What are we looking for?

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Demonstrated previous experience working in a Sales environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Demonstrated previous experience working in the Conference and Events function
• Qualification, degree, or certification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!