Ground Operations Coordinator

WALKS LLC; Firenze; In loco; EUR 23.000; Tempo pieno

Descrizione del lavoro

A leading company in the tours and activities industry is seeking a Ground Operations Coordinator in Florence, Italy. This full-time role involves coordinating tours, managing day-to-day operations, and facilitating excellent customer experiences. Ideal candidates will possess strong organizational and communication skills, fluency in both English and Italian, and experience in the hospitality or tourism sectors.

Competenze

• Excellent organizational management and customer care skills.
• Strong attention to detail and technical skills.
• Fluency in English and Italian; familiar with hospitality and tourism.

Mansioni

• Coordinate tours, manage daily operations, and support guides.
• Track cash and tickets, handle accounting tasks.
• Suggest improvements for tour quality and assist with team escalations.

Conoscenze

Organizational management

Customer care

Attention to detail

Strong verbal communication

Fluency in English

Fluency in Italian

Strumenti

Microsoft Office Suite

Asana

Slack

Descrizione del lavoro

• for their Walks & Devour Division in Florence, Italy.

This is a full-time, 5 months position - June to October

• About us

Walks is a leader in the tours and activities industry, offering unique and memorable travel experiences across the globe. Recently acquired by a major US-based travel group, City Experiences, Walks has joined forces with award-winning food tour operator Devour Tours with a shared mission to create amazing experiences for our guests. We are an innovative, ambitious, travel-loving team working within an environment that allows you to be a part of the larger picture and encourages your development. We strive for a culture that is laid back, but professional, allowing the ability to learn and collaborate in an approachable environment. Have questions? Ask them! Our diverse team is innovative, creative and dynamic. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

• About You
• About the Opportunity

As Ground Operations Coordinator you will be responsible for the administration and operation Florence market, working hand in hand with our Central Operations team and the Operations Florence Team to support our business in Florence. Aside from being involved in the day-to-day operations of our tours, you will focus on the details and the customer-facing experience; you will aim to provide direction, support to a team of local freelance guides ; managing relationships with any external partners or suppliers; ensuring that our operations procedures line up with our needs on the ground and our central teams and leadership are well informed.

This role will be based in Florence and will be responsible for supporting our continued growth through developing and nourishing a network of Guides and Suppliers. This is not a typical desk job; we expect you to be out and about coordinating tours. As a freelancer, you will work with a flexible schedule and be able to plan your own time. However, you will be expected to meet the established deadlines.

• Your responsibilities
• Tour coordination : collecting tickets, checking guests in, resolving issues at the start of each tour, and filing reports on what took place
• Managing the day-to-day operations and post-tour reconciliation
• Guide support
• Accounting : Cash & Ticket tracking, as well as any other expenses needed to run daily operations
• Material and Branding : procurement and distribution
• Ground Operations Quality : Report any need for changes in product, tour delivery, suppliers, our tour itineraries. Proactively thinking of ways to improve efficiencies, procedures, and quality
• Assist Operations team with guide switching escalations, helping to find resources where necessary or addressing and escalating persistent non-compliance with procedures.
• Suggest tour revisions or contract revisions to Ground Operations manager
• Coordinator Scheduling and invoicing : Coordinator task distribution shifts and optimal staffing
• Workflow support for Operations team where volume requires, and Ground Operations team have resources available (particularly low season or large purchases)
• Workflow support for Ground Operations Manager where volume requires, and Ground Operations team have resources available (guide hiring, guide events etc.)
• Assist Operations team, helping to find resources where necessary or addressing and escalating persistent non-compliance with procedures.
• Accounting : Cash & Ticket distribution and tracking, as well as any other expenses needed to run daily operations
• Provide support for Coordination services in case of emergency / need / high flux
• Your Skills
• Excellent organizational management and customer care skills
• High attention to detail required
• Strong verbal, typing / writing and technical skills, and the ability to learn multiple systems in a fast-paced environment
• Working knowledge of the hospitality and tourism industry is an advantage
• Fluency in English and Italian
• Familiarity with Microsoft suite, Asana, Slack desired
• Professionally efficient in all forms of communication
• Dependability, candor, strong work ethic, time management are all pre-requisites
• High attention to detail required
• Strong technical skills, and the ability to learn multiple systems in a fast-paced environment
• Job Types
• Full-time, Temporary

Pay : €22,409.00 per year

Application Question(s) :

• Are you able to start on the 3rd or 9th of June 2025?
• Do you have the right to work in Italy without restrictions?
• Are you based in Florence?
• What is your notice period? - answer in number of weeks

Expected Start Date : 03 / 06 / 2025