Graduate Field Service Engineer LCLCMS Lazio

Agilent Technologies Italia SpA; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company in laboratory technologies is hiring a Field Service Engineer in Milan. You'll provide support for liquid chromatography systems through installations, maintenance, and training while ensuring customer satisfaction. The role includes travel opportunities and offers excellent career development prospects within a vibrant organization.

Servizi

Permanent contract

Yearly bonus

Company car

Private healthcare

Pension scheme

Stock purchase plan

Medical & life insurance

Competenze

• Hands-on experience with liquid chromatography solutions (LC/LCMS).
• Full proficiency in Italian and a good level of English.
• Valid driving license required.

Mansioni

• Support clients with onsite installation, maintenance, and training.
• Respond to customer needs with repair and preventive maintenance.
• Coordinate service with customers efficiently.

Conoscenze

Communication

Customer Orientation

Problem Solving

Formazione

Completed University Degree in Chemistry, Biochemistry, Biotechnology

Descrizione del lavoro

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at [website].

Every day, Agilent Field Service Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be part of this rewarding and exciting work!

You will be responsible for supporting our clients with onsite installation, implementation, maintenance, and delivery of customer training on our liquid chromatography coupled with mass spectrometry (LC/LCMS).

Your main responsibilities will be :

1. Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities.
2. Contact customers in a timely manner and schedule service efficiently.
3. Coordinate with the manager and sales team to understand and meet customer needs and expectations.
4. Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures.
5. Complete administrative paperwork and computer reports promptly and accurately.
6. Provide feedback to the Product Specialists, manufacturing, or OEM vendors concerning performance anomalies encountered; use the complaint handling system as required.
7. Address customer requests for service and communicate proactively before, during, and after service.
8. This role involves working remotely combined with travel to customer sites in Lazio, especially around Rome (a company car will be available).

Qualifications

We are looking for an individual with the following background :

1. A completed university degree within the last 24 months in Chemistry, Biochemistry, Biotechnology, or similar.
2. At least hands-on experience (internship, university project, or first position) with liquid chromatography solutions (LC/LCMS).
3. Full proficiency in Italian and a good level of English.
4. A valid driving license.

On a personal level, you are proactive, outgoing, and customer-oriented. You enjoy working both autonomously and as part of a team to solve various problems. You possess excellent communication and interpersonal skills to interact with many internal and external partners.

What we offer : Permanent contract, outstanding company culture, pension scheme, yearly bonus, company car, private healthcare, stock purchase plan, medical & life insurance.

This position offers a dynamic working environment with exciting challenges and opportunities, including training and development to help you excel in your field.

The job has a full-time weekly schedule, with the option to work remotely. Pay ranges are role and location-dependent, with specific details available during the hiring process. Pay and benefits vary by country.

Technologies Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected categories.

Travel Required : 50%

Shift : Duration: No End Date

Job Function : Services & Support

Key Skills

MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting

Employment Type : Full-Time

Experience : 0-2 years

Vacancy : 1

Field Service Engineer • Milan, Lombardy, Italy