Graduate Field Service Engineer GCGCMS Emilia-Romagna

Agilent Technologies Italia SpA; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in laboratory and clinical technologies seeks a Field Service Engineer to support clients with gas chromatography solutions. In this role, you will ensure installations, maintenance, and training, contributing to scientists' breakthroughs. This position offers competitive pay, career development, and a dynamic work environment with necessary training provided.

Servizi

Company pension scheme

Yearly bonus

Company car

Private healthcare

Stock purchase plan

Medical & life insurance

Competenze

• Completed university degree within the last 24 months.
• Experience with gas chromatography (GC / GCMS).
• Proficient in Italian and good level of English.

Mansioni

• Provide repair, installation, and maintenance of GC/GCMS.
• Schedule and respond to customer service needs efficiently.
• Complete administrative tasks and maintain customer relationships.

Conoscenze

Mechanical Knowledge

Troubleshooting

Customer Service

Communication

Field Service

Formazione

Degree in Chemistry, Biochemistry, or Biotechnology

Descrizione del lavoro

Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at [website].

Every day, Agilent Field Service Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with onsite installation, implementation, maintenance, and delivery of customer training on our gas chromatography coupled with mass spectrometry (GC / GCMS).

Your main responsibilities will be :

• Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities.
• Contact customers in a timely manner and schedule service efficiently.
• Connect with manager and sales team to understand and meet customer needs and expectations.
• Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures.
• Complete administrative paperwork and computer reports promptly and accurately.
• Provide feedback to the Product Specialists, manufacturing, or OEM vendors concerning performance anomalies encountered, using the complaint handling system as required.
• Address customer requests for service and communicate proactively before, during, and after service.
• Work remotely with travel to customer sites in Emilia-Romagna and especially around Bologna (a company car will be available).

Qualifications

We are looking for an individual with the following background :

• A completed university degree within the last 24 months in Chemistry, Biochemistry, Biotechnology, or similar.
• At least hands-on experience (internship, university project, or first position) with gas chromatography solutions (GC / GCMS).
• Full proficiency in Italian and a good level of English.
• A valid driving license.

On a personal level, you are proactive, outgoing, and customer-oriented. You enjoy working both autonomously and as part of a team to solve various problems. You have excellent communication and interpersonal skills to interact with internal and external partners.

What we offer : Permanent Contract, outstanding company culture, career development opportunities, company pension scheme, yearly bonus, company car, private healthcare, stock purchase plan, medical & life insurance.

This position offers a dynamic working environment with exciting challenges and opportunities within an international organization. We will provide all necessary training and development to help you excel in your role.

Additional Details

• This is a full-time position with a weekly schedule.
• Pay ranges are role and location-dependent. During the hiring process, a recruiter will share specific details.
• Pay and benefit information by country is available at [website].
• Technologies Inc. is an equal opportunity employer, considering all qualified applicants without discrimination.

Travel Required : 50%

Shift : Duration: No End Date

Job Function : Services & Support

Key Skills

MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting

Employment Type : Full-Time

Experience : Years

Vacancy : 1