Graduate Field Service Engineer - Chromatography / Mass-Spectrometry (Lombardia / Emilia-Romagna)

Agilent Technologies; Reggio Emilia; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Agilent Technologies recherche un Ingénieur Service sur le Terrain pour soutenir les clients avec l'installation, l'implémentation et la maintenance de solutions de chromatographie. Ce rôle offre une opportunité passionnante de travailler de manière autonome tout en collaborant avec des équipes sur le terrain en Lombardie et en Émilie-Romagne. En tant qu'ingénieur de service, vous contribuerez significativement à des découvertes scientifiques critiques, tout en bénéficiant d'une culture d'entreprise exceptionnelle et d'avantages tels que la possibilité d'un contrat permanent et un véhicule de société.

Servizi

Contrat Permanent

Culture d'entreprise exceptionnelle

Pension d'entreprise

Bonus annuel

Véhicule de société

Assurance santé privée

Plan d'achat d'actions

Assurance médicale et vie

Competenze

• Diplôme obtenu dans les 24 mois.
• Expérience pratique avec des solutions de chromatographie (LC/LC-MS, GC/GC-MS).
• Maîtrise de l'italien et bon niveau d'anglais.

Mansioni

• Support client pour l'installation et la maintenance d'équipements de chromatographie.
• Répondre aux besoins du client avec des réparations et installations.
• Compléter la paperasse administrative requise rapidement et avec précision.

Conoscenze

Approche proactive

Orientation client

Compétences interpersonnelles

Communication

Formazione

Diplôme universitaire en Chimie, Biochimie ou Biotechnologie

Descrizione del lavoro

Graduate Field Service Engineer - Chromatography / Mass-Spectrometry (Lombardia / Emilia-Romagna)

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography coupled with mass spectrometry (LC-MS / GC-MS) .

Your main responsibilities will be :

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
• Contact customers in a timely manner and schedule service efficiently.
• Connect with manager and sales team to understand and meet customer needs and expectations.
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
• Complete administrative paperwork and computer reports promptly and accurately.
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required.
• Address customer requests for service and communicate proactively before, during and after service.

For this role, you will be working remotely combined with travel to customer sites in Lombardia and Emilia-Romagna (a company car will be available to you).

Qualifications

We are looking for an individual with the following background :

• A completed university degree within the last 24 months in Chemistry , Biochemistry , Biotechnology or similar.
• At least a first hands-on experience (internship, university project or first position) with chromatography solutions (LC / LC-MS, GC / GC-MS) .
• Full proficiency in Italian and good level of English .
• A valid driving license .

On a personal level, you are proactive , outgoing and customer oriented . You enjoy working both autonomously and as part of a team , to solve various types of problems . You have great communication and interpersonal skills to interact with many internal and external partners.

What we offer :

• Permanent Contract.
• Outstanding company culture.
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance.
• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities.

We will make sure you get all the training and development opportunities you need to become the best in your field.

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required : 50% of the Time

Shift : Duration :

No End Date

Job Function : Services & Support

J-18808-Ljbffr

Field Service Engineer • reggio emilia, Italia