Global Technical Support Group Specialist

UPS; Somaglia; In loco; EUR 38.000 - 42.000; Tempo pieno

Descrizione del lavoro

A global logistics company located in Somaglia is seeking a Global Technology Service Group Specialist to ensure all technology operates properly. This full-time role involves providing IT support, maintaining equipment, and documenting procedures. Applicants should have a customer-focused mindset and prior IT support experience, with knowledge of Windows/Linux and networking. The position offers a competitive salary between €38k and €42k depending on experience, along with opportunities for career growth.

Servizi

Competitive salary

Training and tools for growth

Collaborative team culture

Opportunities for career advancement

Competenze

• Experience in IT support and systems installation is a plus.
• Willingness to travel within Italy along with a driving license is required.
• Flexible in regards to travelling to other centres if needed.

Mansioni

• Install, configure, and maintain UPS-approved IT equipment.
• Provide technical support for users, both hardware and software.
• Coordinate IT upgrades, replacements, and installations.
• Document all work and follow UPS technology standards.

Conoscenze

Customer Focus mindset

Problem-solving mindset

Organised and precise

Teamwork spirit

Good communication skills in Italian

Good command of English

Formazione

Computer science degree

Strumenti

ServiceNow SMC

Windows/Linux OS environment

Networking equipment

MS Office

Descrizione del lavoro

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Team

The Global Technology Services Group is a UPS world-class end-to-end provider of critical technology support, training, project management and deployment services throughout UPS\' distributed environment.

Are you passionate about technology with a customer focus mind? Join us - be part of our UPS critical Technology Supporting Team!

The job

As a Global Technology Service Group (GTSG) Specialist, your job is to make sure all UPS technology works properly. You will deploy technology, support our internal and external customers, solve problems, and help improving the IT infrastructure.

You’ll be based in Somaglia, one of Italy’s most important healthcare logistics hubs, but you’ll also give support to other UPS sites across the country where needed.

Your work will also keep UPS Operations, relying on more and more technology, up and running and ensure that important shipments — including life-saving medical deliveries — are handled without delay.

What’s in for you

• A competitive salary between 38k€ - 42k€, depending on experience
• A full-time contract in a critical company technical function
• A key role in a major healthcare and logistics environment
• Training, tools, and support to help you grow
• A collaborative and respectful team culture
• Opportunities to grow your career within UPS

Your Main Tasks

• Install, configure, and maintain UPS-approved IT equipment (computers, printers, servers, scanners, etc.)
• Provide technical support for users — both hardware and software
• Maintain local networks and troubleshoot connection issues
• Coordinate IT upgrades, replacements, and installations
• Solve problems quickly or escalate to higher-level teams if needed
• Visit other UPS sites in Italy to support local projects or urgent needs
• Document all work and follow UPS technology standards
• Help during audits and technical checks
• Support communication tools (phones, mobile devices, video conferencing systems, etc.)
• Contribute to technology disaster recovery and business continuity plans

Why This Role Matters

You’re not just fixing computers — you’re helping keep essential services running. Whether it's a healthcare delivery in Somaglia or an external customer urgently requiring support, your technical role will be critical.

What We Are Looking For

• Customer Focus mindset
• Organised, precise, accountable approach
• Flexible in regards to travelling to other centres if needed, including planes
• A proactive, hands-on attitude and problem-solving mindset, along with Teamwork and a collaborative spirit
• Hardware knowledge (computers and peripherals), Windows/Linux OS environment, Networking equipment. MS Office is the standard in use by any UPS employee, no programming or advanced SW knowledge required.
• Good communication skills, in Italian, and good spoken and written command of the English language
• Willingness to travel within Italy along with car driving license, ability to take flights
• Experience in IT support and systems installation is a plus. We use ServiceNow SMC (Service Management Centre), its knowledge and experience are a plus
• A computer science degree is a plus

This is a permanent, full-time role, 5 days per week in the office.

Workplace

Based in one of Italy’s largest healthcare logistics facilities, support also other UPS Italy sites. Flexibility in regards to travel, along with a driving license, is required.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.