Global Technical Service Advisor

BRP; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading powersports company is seeking a Technical Service Adviser in Milano, Italy. The role involves providing expert diagnostics and support to dealership technicians and fostering positive relationships within the dealer network. Candidates should have a technical degree, at least 2 years of relevant experience, and fluency in Italian and English. Join a company known for its innovation and focus on customer experience.

Competenze

• At least 2 years of relevant experience in a powersport dealership.
• Fluent in Italian and English.
• Ability to navigate electronic parts catalogues and engineering drawings.

Mansioni

• Provide expert advice and perform diagnostics.
• Support dealership technicians and answer inquiries.
• Proactively coach partners on technical support.

Conoscenze

Strong troubleshooting skills

Mechanical knowledge

Diagnostic skills

Excellent communication skills

Ability to adapt

Formazione

Basic technical degree in powersports or automotive

Descrizione del lavoro

Our Global Services team is recruiting for an open position as a Technical Service Adviser. Join our team and begin your journey toward moving people with passion and innovation! We are looking for someone passionate about service and the powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt and asphalt.

Do you enjoy working in a multicultural environment? Are you driven and committed when it comes to troubleshooting? Do you consistently strive to make a difference in the service experience and foster positive business relationships?

YOUR KEY RESPONSIBILITIES

Acting as a front of house adviser representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly, focusing on right the first time and reflecting our quality service pledge.

Providing technical solutions to dealership technicians and supporting other departments such as the warranty and customer care teams.

Guide dealers on best practices related to BRP policy, processes and guidelines.

Proactively supporting and coaching our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship.

Representing BRP and building relationships by participating in events.

Highlighting issues quickly, identifying and escalating emerging issues or trends and representing your sector in order to continuously and proactively improve and optimize our support services.

YOUR QUALIFICATIONS AND SKILLS

A basic technical degree or any relevant qualification in powersports, automotive, marine or small engine mechanics.

At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge.

Strong troubleshooting and diagnostic skills with a thorough understanding of electrical and mechanical theory.

The ability to navigate and understand electronic parts catalogues, engineering drawings and bills of materials.

Native in Italian, fluent in English

Excellent written and verbal communication skills; the ability to articulate thoughts, ideas and technical terminology.

The ability to adapt easily to different circumstances, individuals and situations, and work in a multicultural environment.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.