Global Store Operations Specialist

TN Italy; Milano; Ibrido; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Global Store Operations Specialist to join their innovative team in Milan. This role involves leading the design and implementation of an Omnichannel Transformation program, ensuring seamless integration of store operations and enhancing customer experiences. You will collaborate with various teams to optimize processes and drive improvements in store performance. The company offers a hybrid working policy, allowing flexibility and access to extensive learning resources. Join a diverse and dynamic environment where your contributions can significantly impact the future of hearing care solutions.

Servizi

Hybrid working policy

Learning resources access

Exclusive discounts and offers

Competenze

• 2-3 years of experience in store operations or project management.
• Strong analytical and problem-solving skills with attention to detail.

Mansioni

• Lead the design phase of the Omnichannel platform with cross-functional teams.
• Oversee the build phase and conduct user acceptance testing.

Conoscenze

Analytical Skills

Problem-Solving Skills

Communication Skills

Project Management

Attention to Detail

Formazione

Master's degree in Economics

Master's degree in Business Administration

Master's degree in Management Engineering

Strumenti

Salesforce

MS Office Suite

Descrizione del lavoro

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Global Store Operations Specialist, Milan

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Client:

Amplifon

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7868cdd55af6

Job Views:

1

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Global Store Operations Specialist

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 9,500 points of sale in 26 countries , Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a " Top Employer 2024 " in Europe, the United States, and New Zealand by the Top Employers Institute and as Global Leading Employer 2024 for all 26 countries where we operate.

For our Corporate HQ in Milan , we are currently looking for a GlobalStoreOperations Specialist to join our Symphony project team. You will be responsible for the implementation of the Omnichannel Transformation program to design & implement worldwide the state of the art platform to steer the business in Amplifon Store and Contact Centeracting as the key point of contact between Corporate and the countries.

You will be in charge of:

• Lead the design phase of the Omnichannel platform by working closely with Retail Team, Supply Chain, and Finance teams to ensure the solution aligns with both global and local needs, from sales process management to stock management and store operations;
• Collaborate with IT solution designer team of the Omnichannel platform to define best solution in terms of UX/CX;
• Oversee the build phase, coordinating with IT team and conducting user acceptance testing to ensure the solution meets all functional requirements;
• Facilitate the migration of store information and data to the Salesforce platform, ensuring a smooth transition;
• Provide training and support to local trainers and audiologists, leveraging resources to enhance usage of the new platform;
• Monitor the performance of the post-implementation, identifying and resolving any issues or bugs;
• Support continuous improvement projects related to store operations, such as automatic replenishment, returns management, and custom product ordering tool;
• Driveprocess improvementinitiatives to optimize store operations and enhance overall performance.

You are the right person if you have:

• Masters degree in Economics, Business Administration, Management Engineering or similar;
• 2 to 3 years of experience in store operations, project management, or a similar role;
• Strong analytical and problem-solving skills and attention to detail, with the ability to interpret data and provide actionable insights;
• Proficiency in English, both written and spoken;
• Proficiency with MS Office Suite (Excel, Power Point, Word, Outlook);
• Good knowledge of CRM systems, preferably Salesforce or other relevant software tools.
• Excellent communication and interpersonal skills, to work effectively with cross-functional and multicultural teams.

What else?

Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybrid working policy, allowing employees to work 9 days/month remotely .

Employees have access to a wealth of learning resources , including platforms like LinkedIn Learning and other third-party options tailored for individual development. Additionally, Amplifon's partnership benefits provide exclusive discounts and offers at cinemas, shops, and holiday packages, enriching leisure time and lifestyle experiences.

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.