Global Service Delivery Manager – It Service Transformation

SixteenFifty; Parma; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading consultancy seeks a Global Service Delivery Manager for a permanent role in Parma to overhaul IT service governance. The ideal candidate will possess extensive experience in IT service delivery and transformation, managing vendors, and ensuring efficient service delivery in a complex environment. If you're skilled in ITSM frameworks like ITIL and have a track record of leading large-scale transformations, this is the opportunity for you.

Competenze

• Experience in IT service delivery governance.
• Track record of supporting large-scale transformations.
• Familiar with ITSM frameworks.

Mansioni

• Design and embed scalable IT service governance model.
• Drive transformation of application services delivery.
• Partner with internal teams and vendors to align SLAs.

Conoscenze

IT service delivery

Service management transformation

Stakeholder engagement

Communication

Governance frameworks

Strumenti

ServiceNow

ITIL

Descrizione del lavoro

Global Service Delivery Manager (IT Service Transformation)

Permanent | Based on-site in Parma (3 days/week)

SixteenFifty is a specialist digital and technology talent consultancy, and we are representing a global manufacturing organisation seeking an experienced Global Service Delivery Manager to lead the transformation of IT service governance across their digital and application landscape.

This role focuses on redefining service delivery models, optimising vendor ecosystems, and embedding governance frameworks across a complex environment of internal teams and third-party partners.

This is a permanent role, ideally onsite in Parma with a hybrid setup (3 days/week preferred in office).

The Service Delivery Manager will be responsible for:

• Designing and embedding a scalable IT service governance model
• Driving transformation in how application services are delivered and supported
• Partnering with AMS teams and external vendors to align SLAs, support models, and performance metrics
• Supporting internal teams through the adoption of a service-oriented mindset
• Streamlining the vendor landscape to improve efficiency, reduce complexity, and enhance service accountability
• Improving communication flows and accountability across the vendor landscape
• Playing a key role in shaping long-term supplier strategy and service contract evolution across the organisation

The ideal candidate will have:

• Solid experience in IT service delivery and governance within complex, international environments
• A proven track record of leading or supporting large-scale service management transformations
• Experience managing outsourced delivery partners and multi-vendor environments
• Familiarity with ITSM frameworks (e.g. ITIL) and tools such as ServiceNow
• Strong communication and stakeholder engagement skills
• Experience with enterprise applications, ideally including SAP (S/4HANA, ECC, Business One)

If you are a Service Delivery Manager with relevant experience, please apply immediately for consideration. This is a permanent role, and our client is looking to move quickly.