Global Retail Experience & VOC Specialist

BVLGARI; Roma; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Company benefits as per policy

Job summary

BVLGARI is seeking a passionate Retail Excellence Specialist for the World-wide Sales Department in Rome. You will contribute to measuring, enriching, and continuously improving the client experience across markets.

Responsibilities include coordinating with departments, supporting VOC and Observation programs, and ensuring smooth collaboration with external consultants and stakeholders. 1–3 years in similar roles and strong MS Office, Canva and English skills are preferred.

Qualifications

• 1–3 years in similar roles with project management and reporting experience
• Proficient in MS Office; Excel and PowerPoint
• Knowledge of Canva or similar design tools
• Fluent in English; additional languages a plus
• Retail experience is a plus
• Strong analytical and organizational capabilities
• Proactive and solution-oriented mindset
• Resilient and adaptable in a dynamic environment
• Curiosity and open-minded approach to work

Responsibilities

• Support development and coordination of initiatives to enhance Client Experience worldwide
• Coordinate with departments to ensure consistency across client touchpoints
• Assist in creation, editing and distribution of materials for markets including translations
• Support VOC reports by translating feedback into actionable insights and organizing training for Store Leaders
• Facilitate platform adoption and feature integration through training initiatives
• Coordinate with external consultants and stakeholders and maintain access directories
• Craft reports translating data into strategic insights for markets and internal stakeholders
• Plan fieldwork and monitor the WW store network and operations

Skills

Analytical skills

Organizational skills

Proactive and solution-oriented

Resilient and adaptable

Curiosity and open-mindedness

Proficiency in English

Tools

MS Office

Excel

PowerPoint

Canva

Job description

BVLGARI is seeking a passionate Retail Excellence Specialist for the World-wide Sales Department in Rome. You will contribute to measuring, enriching, and continuously improving the client experience across markets.

Responsibilities include coordinating with departments, supporting VOC and Observation programs, and ensuring smooth collaboration with external consultants and stakeholders. 1–3 years in similar roles and strong MS Office, Canva and English skills are preferred.