Global Retail Director - Niche Fragrance

JR Italy; Monza; In loco; EUR 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

A leading luxury fragrance maison is seeking a Global Retail Director based in Milan. This strategic role involves overseeing the retail vision across all global boutiques, ensuring the delivery of unparalleled service and client engagement. Ideal candidates will have a strong background in luxury retail, fluency in multiple languages, and a passion for creating unique retail experiences.

Competenze

• Minimum 10 years of leadership in luxury retail.
• Experience in fragrance-led or ultra-luxury environments.
• Fluent in Italian and English; additional languages are a plus.

Mansioni

• Craft and execute global retail strategy for boutiques.
• Drive performance and client satisfaction in boutiques.
• Recruit and train global teams for exceptional service.

Conoscenze

Clienteling

Strategic Leadership

Cultural Intelligence

Retail Operations

Customer Experience

Descrizione del lavoro

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

6030703506053136384337119

Job Views:

2

Posted:

03.06.2025

Expiry Date:

18.07.2025

col-wide

Job Description:

Global Retail Director – Luxury Fragrance Maison

Artisanal Fragrance | Immersive Retail | Global Growth

We are partnering with one of the world’s most distinctive luxury fragrance maisons to appoint a Global Retail Director, based in Milan.

Founded on a spirit of discovery and craftsmanship, the brand is renowned for its limited-edition compositions, biotech innovation, and gallery-style retail spaces that blend olfactory artistry with cultural storytelling. With boutiques in key cultural capitals including London, Milan, Tokyo, and several prominent European cities, it has redefined what modern haute parfumerie can be — intimate, intentional, and deeply rooted in place.

As Global Retail Director, you will have full strategic and operational responsibility for all global boutiques. This is a rare opportunity to lead the retail vision for a brand that views its spaces not as stores, but as sensorial journeys — where each client encounter is personal.

Key Responsibilities

• Craft and execute the global retail strategy, translating brand values into every physical and human touchpoint
• Drive performance across boutiques, ensuring KPI excellence and client satisfaction
• Lead boutique expansion and refurbishment plans in key luxury locations worldwide
• Recruit, train, and inspire teams globally to deliver an exceptional, ceremony-driven service experience
• Oversee retail operations, CRM, inventory management, and P&L across all markets
• Collaborate closely with Product, Marketing, and Supply Chain to deliver a seamless brand experience

Candidate Profile

This role suits a highly experienced retail leader from the worlds of ultra-luxury fragrance, fine jewellery or couture fashion. You understand the nuances of elevated clienteling, retail theatre, and the importance of physical space in delivering brand magic.

You will bring:

• A minimum of 10 years’ leadership in international luxury retail, ideally in experience-led or fragrance-led environments
• Proven ability to scale and elevate boutique networks while preserving intimacy and exclusivity
• A hands-on, strategic mindset and the emotional intelligence to lead culturally diverse teams
• Fluency in Italian and English (additional languages such as French or Spanish are advantageous)
• Availability to travel internationally up to 30 percent

This is a chance to shape the global retail future of a house unlike any other — a business where perfume is treated as both science and soul.

The position offers a competitive base salary and performance-based bonus, in line with the brand’s expectations for senior leadership.