Global Remote Services Director (m / f / d)

Alpitronic; Morengo; Remoto; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading company in the e-mobility sector is seeking a Global Remote Services Director. This role focuses on leading teams, developing customer-centric solutions, and enhancing operational strategies. Join a dynamic team dedicated to sustainable mobility and high-tech innovations.

Servizi

Attractive bonus system

Wide range of training opportunities

Opportunities for advancement

Innovative work environment

Additional company benefits

Competenze

• Solid experience in a similar position with a proven track record.
• Experience in developing and implementing processes and technologies.
• Ability to thrive in a high-energy environment.

Mansioni

• Lead design and implementation of remote services strategy.
• Motivate and manage a team while optimizing service performance.
• Monitor team performance and exceed service level commitments.

Conoscenze

Customer-centric mindset

Strong interpersonal skills

Leadership skills

Complex problem handling

Innovative solutions

Fluency in English

Formazione

Bachelor Degree in Computer Science, Engineering, or a related field

Descrizione del lavoro

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Your Responsibilities

• Lead the development and digitalisation of the remote services strategy
• Lead, motivate, and develop a team of remote services personnel, including the development, implementation, and management of operations, using the latest technologies and industry best practices
• Analyse customer feedback and other data sources to develop customer-centric solutions
• Develop and implement service improvement plans for identified shortfalls
• Design and develop solutions to optimize performance and scalability
• Oversee deployment, maintaining security, reliability, and cost-efficiency
• Monitor team performance and establish corrective action plans where needed, regarding performance, trends, and capacity issues
• Ensure the team exceeds commitments on service level agreements and uptime

Your Qualifications & Skills

• Bachelor Degree in Computer Science, Engineering, or a related field
• Solid experience in a similar position with a proven track record in developing and implementing processes, structures, and new technologies
• Experience and knowledge of Remote Services trends and new technologies
• Customer-centric mindset
• Ability to thrive in a high-energy environment with both tactical and strategic activities
• Strong interpersonal and leadership skills, high judgment for decision-making, and complex problem handling
• Ability to offer innovative solutions outside set parameters
• Fluency in English

Our Commitment

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• Wide range of training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits

Why Alpitronic

We are driving the world towards sustainable mobility with cutting-edge technology, inspiring with innovative and reliable solutions. Based in South Tyrol, we are market and innovation leaders, setting future charging infrastructure standards from locations in Bolzano / Bozen, Bergamo, Bologna, Munich, and Charlotte (USA).

What Makes Working for Us Special

We seek individuals enthusiastic about making things happen, taking personal responsibility, and seeing the direct results of their work. As a fast-growing company, we offer a diverse and challenging range of tasks within a respectful corporate culture. Your contributions matter, are appreciated, and have a significant impact! Join us and be part of our team!

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