Global Remote Services Director (m/f/d)

Alpitronic; Bolzano; Remoto; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in e-mobility is seeking a Remote Services Manager to lead the development of their strategy and team in Bolzano. This role involves leveraging the latest technologies and best practices to drive customer-centric solutions and improve service delivery in a dynamic environment.

Servizi

Attractive bonus system

Wide range of training opportunities

Innovative work environment

Opportunities for advancement

Dynamic team

Competenze

• Experience in a similar role with a track record in developing processes and new technologies.
• Well-informed about remote services trends and emerging technologies.
• Thrives in fast-paced environments.

Mansioni

• Lead development and digitalisation of remote services.
• Analyze customer feedback for service improvements.
• Monitor system performance and team effectiveness.

Conoscenze

Customer-centric mindset

Interpersonal skills

Leadership skills

Analytical skills

Problem-solving

Fluency in English

Formazione

Bachelor's Degree in Computer Science, Engineering, or a related field

Descrizione del lavoro

Your Responsibilities

• Lead the development and digitalisation of the remote services strategy.
• Lead, motivate, and develop a team of remote services personnel, including the development, implementation, and management of operations using the latest technologies and industry best practices.
• Analyse customer feedback and other data sources to develop customer-centric solutions.
• Develop and implement service improvement plans for identified shortfalls.
• Monitor remote services and system performance to identify service improvement goals.
• Design and develop solutions to optimize performance and scalability.
• Oversee deployment processes, maintaining security, reliability, and cost-efficiency.
• Monitor team performance and establish corrective action plans regarding performance, trends, and capacity issues.
• Ensure the team exceeds commitments on service level agreements and uptime.

Your Qualifications & Skills

• Bachelor's Degree in Computer Science, Engineering, or a related field.
• Solid experience in a similar role with a proven track record in developing and implementing processes, structures, and new technologies.
• Well-informed about remote services trends and emerging technologies.
• Possess a customer-centric mindset.
• Thrives in a high-energy environment where tactical and strategic activities are conducted simultaneously.
• Strong interpersonal and leadership skills, with high judgment to make decisions and handle complex tasks in operations, technology, or engineering.
• Able to offer innovative solutions outside set parameters and construct effective solutions.
• Fluency in English.

OUR COMMITMENT

• Innovative work environment within a young, dynamic team.
• High-tech projects in the future-proof sector of e-mobility.
• Opportunities for advancement in a growing company.
• A wide range of training opportunities.
• Attractive bonus system and performance-related pay.
• Additional company benefits.

WHY ALPITRONIC

We are committed to driving sustainable mobility with innovative, reliable solutions. With roots in South Tyrol, we are market and innovation leaders, setting future standards in charging infrastructure from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich, and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We seek individuals passionate about making an impact, taking personal responsibility, and seeing the results of their work. As a fast-growing company, we offer diverse and challenging tasks within a respectful corporate culture. Your contributions are valued and impactful! Join us and become part of our team!