Global Delivery Country Head Italy, Managing Director

Role Summary

This is a key leadership role in Italy dually reporting to the Head of Global Delivery for SSBI and the State Street Italy Country Head. The position oversees all GD activity in Italy across multiple functions working in close collaboration with the regional and global GD leadership team to drive excellence in service delivery to our clients, optimize operating models, reduce risk, and drive strong employee engagement as well as ensuring that local jurisdictional client, regulatory and product requirements are met.

Primary Job Duties and Responsibilities

• Ensure effective operations delivery day to day across all areas of GD including Custody, Payments, Tax, Transfer Agency, Change Management and Outsourcing governance.
• Drive a culture of risk excellence including ‘speak up’, open and transparent communication, timely escalation and remediation of issues as they arise.
• Develop a sense of belonging where teams operate as ‘One State Street’ beyond functional structures to share knowledge, drive best practice, and create rotation opportunities.
• Implement adequate processes to ensure teams achieve internal and external SLAs/KPI’s and ensure that delivery teams are properly staffed and positioned to deliver upon commitments including partnering and influencing functional leadership.
• Implement consistent service delivery standards and technology aligned with global model to deliver service excellence whilst driving efficiency and reducing bespoke models.
• Implement appropriate oversight procedures and business controls to ensure compliance with internal and external outsourcing regulations.
• Act as senior service delivery partner to the country head to ensure that the GD organization is represented at the country leadership table and provides senior level service delivery engagement with clients and prospects.
• Act as senior local escalation point for client and service delivery issues and bring all players together across GD and the broader organization to own and drive remediation.
• Proactively engage in client solution initiatives and GD Simplification to ensure new business opportunities are properly supported and executed.
• Manage and take ownership of risk including ops, compliance, regulatory & audit requests.
• Support continuous improvement client change/innovation with operational subject matter expertise, ensure thorough impact assessments are completed and solutions are implemented as per client expectations.
• Work with IS organization to drive operating model improvements, minimize manual processes and ensure optimization and standardization.
• Work with Country head and Business Continuity Director to ensure ongoing operations resiliency and contingency planning.
• Demonstrate ownership for end-to-end operating model and proactive management of internal upstream and downstream relationships with the goal of meeting/exceeding required client delivery standards.
• Represent State Street by serving on internal and external committees as well as industry associations in Italy.
• Responsible for execution of the overall business plan in assigned areas, including management to financial and operational efficiency budgets.
• Given the leadership role, demonstrate strong focus in all aspects of Human Resource management including talent acquisition strategy; onboarding execution; training and development; staff rotation; span-of-control; overtime discipline; turnover reduction; feedback mechanisms; etc.
• Responsible for the direction and training of direct reports and the ongoing evaluation of their managerial performance. Drive proactive development and succession planning across all layers of Operations management.

Scope Distinction & Independent Action

• The role requires strong collaboration with Global/regional partners for local execution of global/regional operating model strategies.

Minimum Job Specifications

• Equivalent to a B.S. degree in Finance, Business, Accounting, or related field.
• Fifteen or more years of leadership experience, preferably in the financial services organization.
• Detailed understanding of Asset servicing operations.
• Ability to effectively manage relationships, both within the company and externally.
• Excellent leadership, interpersonal, organizational and communication skills.
• Ability to develop business relationships with various levels of management within and outside of the company.
• Strong problem resolution and analytical skills.
• Ability to drive strategic change.
• Computer proficient.
• It is a requirement for the candidate to be enrolled to list 69/99.

About State Street

What we do State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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