Global Data Service Manager - L. 68 / 99 e L. 69 / 99 (Categorie protette)

Amplifon AG; Torre Pedrera; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading hearing care solutions provider is seeking a Data Service Manager to manage release processes and enhance support services. Responsibilities include promoting application improvements and ensuring service continuity. The ideal candidate has 2+ years of experience in a similar role, strong problem-solving skills, and fluency in Italian and English. This position offers a hybrid working policy, allowing remote work up to 9 days per month.

Servizi

Hybrid working policy allowing remote work up to 9 days per month

Competenze

• At least 2 years of experience as a functional analyst, preferably in CRM or Campaign Management projects.
• Willingness to travel as required.
• Fluency in Italian and English (both written and spoken) is mandatory.

Mansioni

• Promote application and process improvements based on operational experience.
• Serve as the first point of contact for critical issues.
• Ensure service continuity while coordinating releases.

Conoscenze

Problem-solving skills

Knowledge of Business and CRM processes

Task prioritization

Strong organizational and project management skills

Fluency in Italian and English

Understanding of relational databases

Strong communication skills

Proven SQL knowledge

Formazione

3-5 year degree in Computer Science or Economics

Strumenti

Adobe Marketing Cloud

Google Cloud Platform

Microsoft PowerBI

Azure Analysis Services

Descrizione del lavoro

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 10,000 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "Top Employer 2025" in Europe, North America, Latin America, Australia, and New Zealand by the Top Employers Institute. Additionally, we are proud to be the first Italian multinational to be certified among the Global “Leading Employers” 2025. This recognition spans all 26 countries where we operate.

Position Overview

Amplifon’s Global Data team is seeking a Data Service Manager. The successful candidate will interact with Business and Development teams during project and operational phases to manage release processes and enhance support services, ensuring service availability and continuity.

Main Responsibilities

• Promote application and process improvements based on operational experience and customer feedback.
• Prioritize issue analysis and resolution activities based on business context and criticalities.
• Serve as the first point of contact for critical issues or improvement needs related to Amplifon Datawarehouse, marketing campaign platform, and their integrations.
• Ensure service continuity while coordinating releases of enhancements and evolutions of data assets and complex enterprise campaign automation solutions, with understanding in Architecture, System Integration, Security, Performance, Scalability, and Reliability.
• Act as the subject matter expert for client data and omni-channel marketing campaigns.
• Collaborate regularly with application development, enterprise architecture, technology teams, and vendors.
• Investigate application issues to identify root causes, resolve data issues, and recommend process changes to prevent recurrence.
• Complete work on time, within scope, and with high customer satisfaction.

Skills

• Ability to prioritize tasks, handle shifting deadlines, and work independently or in a team.
• Strong problem-solving skills.
• Knowledge of general Business and CRM processes; experience in the Retail industry is highly valued.
• Business needs analysis skills to define requirements within their functional context.
• Strong organizational and project management skills to drive projects, meet deadlines, and deliver results.
• Flexibility to adapt in a rapidly changing corporate environment.
• Ability to work under pressure to meet deadlines and manage expectations.
• Excellent written and oral communication skills, along with interpersonal skills.
• Understanding of relational databases.
• Proven SQL knowledge.
• Knowledge of Adobe Marketing Cloud or other Omnichannel campaign systems is highly appreciated.
• Knowledge of Google Cloud Platform and DBT is highly appreciated.
• Knowledge of Microsoft PowerBI and Azure Analysis Services is highly appreciated.

Qualifications

• At least 2 years of experience as a functional analyst, preferably in CRM or Campaign Management projects.
• 3-5 year degree in Computer Science or Economics preferred.
• Willingness to travel as required.
• Fluency in Italian and English (both written and spoken) is mandatory.

At Amplifon, we believe people are our most valuable asset. Our Hearing Care Professionals and teams enable us to make a positive impact on our customers' lives. We invest in talent engagement, ongoing professional development, support, and recognition to help our people excel and build fulfilling careers.

We offer a hybrid working policy, allowing employees to work remotely up to 9 days per month.

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