Global Data Service Manager

Amplifon AG; Frosinone; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Amplifon, leader mondial en solutions de soin auditif, recherche un Data Service Manager. Vous serez en charge de la gestion des améliorations et des problèmes critiques, en garantissant la continuité des services tout en interagissant avec les équipes de développement et de technologie. Ce rôle nécessite au moins 2 ans d'expérience, une maîtrise du SQL, ainsi qu'une forte capacité organisationnelle. Amplifon offre une politique de travail hybride, favorisant un environnement de travail dynamique et engagé.

Servizi

Politique de travail hybride

Opportunités de développement professionnel

Competenze

• Au moins 2 ans d'expérience en tant qu'analyst fonctionnel.
• Fluent en italien et anglais.
• Expérience en gestion de campagnes CRM appréciée.

Mansioni

• Améliorez les processus d'application basés sur les retours d'expérience.
• Analyse et priorisez les problèmes critiques.
• Assurez la continuité des services tout en coordonnant les évolutions des actifs de données.

Conoscenze

Résolution de problèmes

Gestion de projet

Analyse des besoins commerciaux

SQL

Connaissance des bases de données relationnelles

Communication

Formazione

Diplôme en Informatique ou Économie

Strumenti

Adobe Marketing Cloud

Google Cloud Platform

Microsoft PowerBI

Descrizione del lavoro

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 10,000 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "Top Employer 2025" in Europe, North America, Latin America, Australia, and New Zealand by the Top Employers Institute. Additionally, we are proud to be the first Italian multinational to be certified among the Global “Leading Employers” 2025. This recognition spans all 26 countries where we operate.

Position Overview

Amplifon Global Data team is currently seeking a Data Service Manager. He or she will interact with Business and Development teams during both project and operational phases to properly handle release management and improve support services, thus ensuring service availability and continuity.

Main Responsibilities

• Promote application and process improvements based on operational experience and customer feedback.
• Prioritize issue analysis and resolution activities based on business context and criticalities.
• Be the first point of contact for critical issues or improvement needs related to Amplifon Data Warehouse, marketing campaign platform, and their integrations.
• Ensure service continuity while coordinating the release of enhancements and evolutions of data assets and complex enterprise campaign automation solutions, with understanding of Architecture, System Integration, Security, Performance, Scalability, and Reliability.
• Be the subject matter expert for client data and omni-channel marketing campaigns.
• Interact regularly with application development, enterprise architecture, technology teams, and vendors.
• Investigate application issues to determine root causes, resolve data issues, and recommend process changes to prevent recurrence.
• Perform work on time, within scope, and with high customer satisfaction.

Skills

• Ability to prioritize assignments, handle shifting deadlines, and work independently as well as in a team.
• Strong problem-solving skills.
• Knowledge of general Business and CRM processes, highly appreciated in the Retail industry.
• Business needs analysis — ability to define business requirements within the context of their function.
• Strong organizational and project management skills, with the ability to drive projects, meet timelines, and deliver results.
• Ability to work flexibly in a rapidly changing corporate environment.
• Work well under pressure to meet deadlines and manage expectations.
• Excellent communication (written and oral) and interpersonal skills.
• Understanding of relational databases.
• Proven SQL knowledge.
• Knowledge of Adobe Marketing Cloud or other Omnichannel campaign systems highly appreciated.
• Knowledge of Google Cloud Platform and DBT highly appreciated.
• Knowledge of Microsoft PowerBI and Azure Analysis Services highly appreciated.

Qualifications

• At least 2 years of experience in a functional analyst role, preferably in CRM or Campaign Management projects.
• 3-5 year degree in Computer Science or Economics preferred.
• Willing to travel as required.
• Fluent in Italian and English (both written and spoken).

In Amplifon, we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops, and splashes back into the lives of our customers. We believe that only through strong investment in talent engagement, continuous professional development, support, and recognition can our people exceed every limit and build a fulfilling career.

Aligned with this goal, we offer a hybrid working policy, allowing employees to work 9 days per month remotely.