Global Customer Intelligence & CRM Insights Manager

Amplifon SPA; Milano; In loco; EUR 57.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual incentive scheme

Welfare plan

Health Insurance

Pension plan

On-site canteen

Free parking

Learning platforms

Descrizione del lavoro

Amplifon is seeking a Global Customer Intelligence & CRM Insights Manager at its Milan HQ. You will gather, analyze, and interpret global customer data to inform regional marketing strategies and boost customer engagement through data-driven insights.

Collaborating with the Global CRM Team and IT, you will design dashboards, run product and revenue analyses, and translate findings into clear recommendations for stakeholders. Fluency in English and willingness to travel are required.

Competenze

• University degree in Mathematics, Statistics, Engineering or Economics.
• At least 6 years of experience with large data sets and dashboards.
• Strong Excel and BI (Power BI) skills; SQL required; Python a plus.

Mansioni

• Lead global data insights for marketing and CRM strategies.
• Analyze data from multiple sources to optimize insights.
• Design and maintain KPI dashboards from raw data.
• Collaborate with Global CRM Team and IT on projects.
• Translate data insights into actionable recommendations.

Conoscenze

SQL

Python

Excel

Power BI

Data analysis

Formazione

University degree in Mathematics/Statistics/Engineering/Economics

Strumenti

BI tools

Descrizione del lavoro

Job Info

• Job Category Marketing
• Contract Type Permanent Contract
• Job Schedule Full time
• Travel Required Yes

Job Description

Who we are

Amplifonis an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the world.

In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.

About the role

You will work in our Headquarters as Global Customer Intelligence & CRM Insights Manager, being in charge of gathering, analyzing, and interpreting customer data at global level to provide invaluable insights and recommendations to Regions and Countries. This pivotal role is instrumental in comprehending customer behavior, preferences, and needs, serving as the cornerstone for developing impactful marketing strategies and enhancing overall customer usage.

You'll work with a talented team of engaged professionals, acting as the Global Center of Expertise (CoE) for corporate, regions & country stakeholders, starting from your direct manager (Federico Flussi, Global CRM Customer Intelligence Associate Director) and his team (4 colleagues).

Collaborating seamlessly with various departments, the Global Customer Intelligence & CRM Insights Manager aligns customer insights with our business goals and objectives, with the final aim to extract business insights and optimize offering and sales revenue performance, through a holistic approach on data analysis (product sales, price elasticity, seasonality, competitive benchmark), KPI monitoring and dedicated reporting.

Key Responsibilities

• People management, ensuring project objectives effectively and efficiently: provide clear direction and ongoing support, coordinate tasks, ensure seamless communication and that all deliverables are on time and meet the highest standards of quality.
• Analyze data from multiple databases to drive optimization and improvement of business insights
• Translate data insights into compelling and to the point recommendation and output for marketeers and other stakeholders
• Lead regular product/pricing/revenue analyses, KPI monitoring & reporting
• Extract data to create ad-hoc analyses that enable deeper understanding of specific business questions
• Create and design data flows starting from a data warehouse having a clear understanding of data structure and joint implementation using SQL language (Python is a plus)
• Design, Build and Maintain Business KPI dashboards starting from raw and non-homogeneous data, to ensure data quality, enrichment and readability
• Gather customer insights from Speech Analytics
• Act as a point-of-reference, for the whole Global CRM Team, with Global IT to plan and prioritize CRM projects and activities, optimizing resources and budget allocation, taking accountability for all the activities related to Data Governance and Data Rooms

Required Skills & Experience

Professional experience

• Hold a University Degree in Mathematics, Statistics, Engineering, Economics
• Have at least 6 years of experience in working with large data sets and in building statistical models and dashboards
• Have advanced skills in Excel, Power BI or other BI systems/data analysis tools
• Have advanced skills in SQL Language, Python is a plus
• Have strong analytical skills, mathematical abilities and business acumen, being able to translate complex data into meaningful insights

Mindset & Soft Skills

• Strong analytical thinking with the ability to interpret complex datasets
• Technical proficiency in data manipulation, statistical analysis and data visualization
• It’s a plus if you have experience in storytelling and in presenting data-driven insights to both technical and non-technical stakeholders
• Ability to translate data into meaningful business recommendations
• Fluency in English (written and spoken)
• Willingness to travel occasionally for business needs

Location

HQ Milan, Italy (Hybrid - allowing employees to work 6 days per month remotely)

Contractual Level

Employee Level Quadro

Contract Type

Permanent – Full Time

The reference Gross Annual Salary is approximately in the range of €57.000 – €76.000. The actual compensation will be commensurate with the candidate’s experience and specific skills and knowledge and also to the educational background.

The position is also eligible for an annual incentive scheme based on Company and individual performance KPIs, with a payout whose target is equal to 15% of the annual gross salary, in line with Company policies.

€1,700 Annual Welfare plan for your personal well-being on a wide range of services

Health Insurance: QUAS healthcare coverage and an additional company integrative insurance + Accident Insurance

Supplementary pension scheme: option to enrol in the Fondo Fon.Te with employer contributions

Office Perks: On-site canteen and free company parking

Growth & Development: Free access to learning platforms and training programs. We provide access to continuous learning opportunities because we believe in investing in your professional development.

Well-being: Special corporate discounts, services to support you and your loved ones, moments dedicated to your wellbeing and physical health.

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.