Global Customer Experience Specialist

beBeeKeyword; Milano; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading eCommerce company in Milan is looking for a Customer Service Associate to enhance customer experiences across various channels. The ideal candidate should be fluent in English and French, possess excellent communication skills, and have relevant educational background. This role offers flexible working hours and opportunities for hybrid work. The position plays a vital part in daily post-sales operations and customer satisfaction.

Servizi

Flexible working hours

Hybrid work options

Competenze

• Currently pursuing or recently graduated with a degree in a relevant field.
• Fluent in English and French, with international mindset.
• Strong analytical and problem-solving skills.

Mansioni

• Handle customer inquiries and issues across EMEA online sales channels.
• Support daily post-sales operations for B2C eCommerce, retail, and wholesale channels.

Conoscenze

Fluent in English

Fluent in French

Excellent written and verbal communication skills

Strong analytical skills

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Formazione

Currently pursuing or recently graduated with a degree in Business, Economics, Marketing, Communication, or a related field

Bachelor's degree in a relevant field

Strumenti

CRM systems

Descrizione del lavoro

Customer Service Associate

We are seeking a highly motivated and results-driven individual to support our operations team in Milan.

• Contribute to delivering exceptional customer experiences through various channels.
• Collaborate with the team to develop and optimize our CRM ticketing system.
• Support the integration of AI technology within the customer service workflow.

Requirements :

• Currently pursuing or recently graduated with a degree in Business, Economics, Marketing, Communication, Languages, or a related field.
• Fluent in English and French, with a strong international mindset.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Excel and PowerPoint.

Benefits :

• Flexible working hours and hybrid work options.

Key Responsibilities :

• Handle customer inquiries and issues across EMEA online sales channels.
• Support daily post-sales operations for B2C eCommerce, retail, and wholesale channels.

Requirements :

• Strong analytical and problem-solving skills.
• Ability to adapt to changing priorities and deadlines.

Preferred Qualifications :

• Bachelor's degree in a relevant field.
• Experience with CRM systems and AI technology.