Global Application & Processes Manager – IT TechOps

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Job Description

CONTEXT

The Global Application & Processes Manager is someone who can effectively cross-collaborate with multiple stakeholders to lead project activities, including preparation of deliverables, process design, and business partner iteration management. This role involves defining current and future business processes, identifying issues and risks, suggesting mitigation strategies, and driving technology solutions. The person must be:

• A talented IT/Business professional who loves complex challenges
• Determined to succeed by delivering end-to-end IT solutions on time

The role will focus on the implementation, management, and optimization of Manufacturing and Engineering solutions, particularly in Production Execution, Logistics, Engineering, Pharma Serialization, and EHS. Responsibilities include system configuration, maintenance, updates, and troubleshooting.

The candidate will oversee technical design, build & test, define standards, and collaborate with Solution Architects & Infrastructure Leads.

The manager will work closely with stakeholders to gather requirements, translate them into documents, write business cases, and deliver cost-effective solutions, incorporating feedback for future improvements.

MAIN ACTIVITIES AND RESPONSIBILITIES

• Mapping and analyzing business processes
• Process modeling and redesign
• Identifying operational improvements
• Benchmarking emerging technologies
• Acting as Change Manager in organizational projects
• Supporting Business Key-Users and Process Owners
• Collaborating across departments to understand needs and opportunities

Project Management and Execution

• Engaging with Key-Users and Process Owners
• Gathering and analyzing requirements
• Designing technical solutions
• Managing project plans, schedules, and budgets
• Leading or participating in projects and managing external providers
• Configuring and implementing software
• Monitoring progress, risks, and change requests
• Driving user adoption and managing post go-live support

Application Maintenance and Continuous Improvement

• Gathering feedback and lessons learned
• Identifying and addressing improvement areas
• Monitoring vendor performance and budgets
• Ensuring system governance and compliance

Business Applications Management

• Managing application lifecycle
• Overseeing integration processes
• Collaborating with vendors and infrastructure teams

Job Requirements

Education:

• Bachelor's or Master's in Economics, Finance, Engineering, or Computer Science
• English proficiency from B2 level

Professional Experience:

• 5+ years in a similar role in an international or consulting environment
• Experience in transformation initiatives and business applications in manufacturing/pharmaceutical sectors
• Knowledge of Demand to Stock processes, GxP regulations, and manufacturing processes
• Experience with SAP PM, calibration systems, C&Q systems, and ERP platforms
• Skills in data visualization tools like Power BI and digital transformation strategies

Additional Knowledge:

• Digital innovation, organizational design, problem solving, stakeholder management
• Excellent communication skills and proficiency with Google Suite

About Menarini Group

Menarini Group is a leading Italian pharmaceutical company committed to quality, innovation, and sustainability. It collaborates internationally to create cutting-edge health solutions, emphasizing research, ethics, and environmental responsibility.