Global Application & Processes Manager – IT TechOps

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Job Description

CONTEXT

The Global Application & Processes Manager is responsible for collaborating across multiple stakeholders to lead project activities, including preparing deliverables, designing processes, and managing business partner iterations. This role involves defining current and future business processes for the Menarini Group, identifying issues and risks, suggesting mitigation strategies, and driving technological solutions. The ideal candidate will:

• Be a talented IT/Business professional who thrives on complex, high-stakes challenges.
• Be determined to succeed by ensuring timely delivery of end-to-end IT solutions.

The role focuses on managing and optimizing Manufacturing and Engineering solutions, particularly in Production Execution, Logistics, Engineering (maintenance, calibration, equipment commissioning), Pharma Serialization, and EHS. Responsibilities include system configuration, updates, troubleshooting, and working closely with Solution Architects and Infrastructure Leads.

The candidate will gather requirements, translate them into documentation, develop business cases, and deliver cost-effective solutions while tracking feedback for continuous improvement.

Main Activities and Responsibilities

• Mapping and analyzing business processes, including impact assessments of new systems.
• Modelling and redesigning processes aligned with business goals.
• Identifying opportunities for operational improvements.
• Benchmarking emerging technologies for manufacturing processes.
• Acting as Change Manager for organizational projects.
• Supporting key users and process owners through change management.
• Collaborating with stakeholders to understand needs and opportunities.

Project Management and Execution

• Engaging with key users and process owners.
• Gathering and analyzing requirements.
• Designing technical solutions and managing project plans.
• Leading or participating in multiple projects, including documentation and priority setting.
• Managing external providers and vendor relationships.
• Configuring and implementing software solutions.
• Overseeing system integration and maximizing platform value.
• Monitoring progress, mitigating risks, and managing change requests.
• Driving user adoption and supporting post-go-live activities.
• Identifying continuous improvement opportunities.

Application Maintenance and Continuous Improvement

• Conducting lessons learned and gathering user feedback.
• Addressing improvement areas collaboratively.
• Monitoring vendor performance and SLAs.
• Managing budgets for application maintenance.
• Ensuring governance, system integrity, and compliance.

Business Applications Management

• Managing the lifecycle of business applications.
• Overseeing end-to-end integration processes.
• Collaborating with vendors and supporting infrastructure teams.

Job Requirements

Education:

• Bachelor’s or Master’s degree in Economics, Finance, Engineering, or Computer Science.
• English proficiency from B2 level.

Professional Experience:

• At least 5 years in a similar role within an international or consulting environment.
• Experience in transformation initiatives and functional analysis.
• Deep knowledge of Demand to Stock processes, especially in pharmaceutical manufacturing, compliant with GxP regulations.
• Proven success in leading IT projects, particularly implementing business applications like ERP, MES, Serialization Software.
• Strong understanding of manufacturing processes and experience with SAP PM or similar systems.
• Experience with calibration management and C&Q systems.
• Knowledge of SAP PP or other ERP platforms is a plus.
• Experience with data visualization tools like Power BI is beneficial.

Additional Skills

• Experience in digital transformation and innovation.
• Analytical skills, problem solving, and data handling.
• Organizational design experience.
• Proactivity, stakeholder management, and team collaboration skills.
• Excellent communication skills.
• Familiarity with Google Suite is preferred.

About Menarini Group

Menarini Group is a leading Italian pharmaceutical company recognized for quality, innovation, and international presence. The company emphasizes research, ethics, sustainability, and collaboration to deliver advanced healthcare solutions worldwide.