Global Application & Processes Manager – IT TechOps

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CONTEXT

The Global Application & Processes Manager is someone who can effectively cross-collaborate with multiple stakeholders to lead project activities including preparation of deliverables, process design, and business partner iteration management. Defining current and future state of business processes, identifying issues and risks, suggesting mitigation strategies, and driving technology solutions are key aspects of this role. The ideal candidate:

• Is a talented IT/Business professional who loves complex and high-stakes challenges
• Is determined to succeed by driving timely delivery of end-to-end IT solutions

This role will oversee the implementation, management, and optimization of Manufacturing and Engineering solutions, focusing on Production Execution, Logistics, Engineering (maintenance, calibration, equipment commissioning), Pharma Serialization, and EHS. Responsibilities include system configuration, updates, troubleshooting, and collaboration with Solution Architects and Infrastructure Leads.

The candidate will work closely with stakeholders to gather requirements, translate them into documents, write business cases, and deliver cost-effective solutions, incorporating feedback for future improvements.

MAIN ACTIVITIES AND RESPONSIBILITIES

1. Mapping and analyzing business processes and impacts of new systems
2. Process modeling and redesign according to goals
3. Identifying operational improvements aligned with business objectives
4. Benchmarking emerging technologies for manufacturing
5. Acting as Change Manager in organizational projects
6. Supporting key users and process owners through change management
7. Collaborating across organization to understand needs and opportunities

Project Management and Execution

1. Engaging with key users and process owners
2. Gathering and analyzing requirements
3. Designing technical solutions
4. Managing project plans, schedules, budgets, and resources
5. Leading or participating in multiple projects
6. Managing relationships with vendors and partners
7. Configuring and implementing software solutions
8. Overseeing system integration and value maximization
9. Monitoring progress, risks, and change requests
10. Driving user adoption through change management
11. Managing project budgets and expenditures
12. Supporting post-implementation activities
13. Identifying continuous improvement opportunities

Application Maintenance and Continuous Improvement

1. Gathering feedback and lessons learned
2. Addressing improvement areas collaboratively
3. Monitoring vendor performance and SLAs
4. Tracking maintenance budgets
5. Ensuring governance, system integrity, and compliance

Business Applications Management

1. Managing lifecycle of business applications
2. Overseeing integration processes and roadmaps
3. Collaborating with vendors and stakeholders

JOB REQUIREMENTS

Education:

• Bachelor's or Master's in Economics, Finance, Engineering, or Computer Science
• English proficiency from B2 level

Professional Experience:

• At least 5 years in a comparable role within an international or consulting environment
• Experience in transformation projects as a Functional Analyst
• Deep knowledge of Demand to Stock processes, especially in pharma, with GxP compliance
• Proven success in leading IT projects involving business applications like ERP, MES, Serialization Software
• Strong understanding of manufacturing processes and systems like SAP PM
• Experience with calibration, C&Q systems, and data visualization tools like Power BI

Additional Skills:

• Experience in digital innovation and organizational design
• Analytical, proactive, and collaborative problem-solving skills
• Excellent communication abilities
• Familiarity with Google Suite is preferred

ABOUT MENARINI GROUP

Menarini Group is a leading Italian pharmaceutical company committed to quality, research, innovation, and sustainability. It collaborates internationally to develop cutting-edge solutions and ensure high standards in healthcare products and services.