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(German & English) Technical Support Consultant (Italy, remote)

SupportYourApp Inc.

Umbria

Remoto

EUR 25.000 - 35.000

Tempo pieno

4 giorni fa
Candidati tra i primi

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Descrizione del lavoro

Join a leading Support-as-a-Service company as a Technical Support Consultant. This remote role will allow you to utilize your customer service skills in a vibrant, multilingual environment while troubleshooting technical issues and collaborating with various departments. With a fixed schedule and opportunities for self-development, you will thrive in a supportive atmosphere.

Servizi

Fixed schedule: Monday to Friday, 8 AM–5 PM
Fully remote work opportunity
Inclusive international environment
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth
Greenhouse conditions for self-development

Competenze

  • Excellent German and English skills required.
  • 1-2 years experience in customer support.
  • Familiarity with CRM systems and technical support.

Mansioni

  • Provide exceptional customer support via emails, calls, and chats.
  • Troubleshoot technical issues and guide customers.
  • Collaborate with departments to resolve inquiries.

Conoscenze

Problem-solving
Technical support
Customer service

Strumenti

CRM systems

Descrizione del lavoro

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do :

  • Provide exceptional customer support via emails, calls and chats
  • Troubleshoot technical issues and provide step-by-step guidance to customers
  • Collaborate with other departments to resolve customer inquiries
  • Escalate complex issues to the appropriate team for resolution
  • Document customer interactions
  • Improve customer support processes and procedures
  • Maintain high level of product knowledge
  • Stay up to date with the product updates and changes

What you need to succeed in this role :

  • Excellent German and English is a must (both spoken and written)
  • At least 1–2 years of experience in customer support in fast-paced environment
  • Strong problem-solving and troubleshooting skills
  • Familiarity with CRM systems and basic technical support
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks :

  • Fixed schedule : Monday to Friday, 8 AM–5 PM, Italy time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in EUR
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website : DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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