(German & English) Customer Support Consultant, tourism (remote)

SupportYourApp; Mirano; Remoto; USD 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading SaaS company as a Customer Support Consultant and thrive in a diverse, fully remote environment. You'll respond to customer inquiries, build lasting relationships, and enjoy benefits like paid training and supportive management. This role requires fluency in German and English and offers opportunities for self-development.

Servizi

Fully remote work opportunity

Inclusive international environment

Bonuses for referring friends

Paid intensive training and probation

Work-life balance

Supportive management focused on your growth

Opportunities for self-development

Competenze

• Fluent German and English skills (C1 for both).
• Minimum 1 year experience in customer support.
• Proven capability to handle a high volume of inquiries.

Mansioni

• Respond and resolve customer inquiries and issues.
• Build relationships with customers and stakeholders.
• Meet team KPIs and handle sensitive information.

Conoscenze

Analytical skills

Research skills

Positive attitude

Empathy

Multitasking

Descrizione del lavoro

3 weeks ago Be among the first 25 applicants

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do :

• Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
• Meet team KPIs
• Stay updated with cutting-edge technology
• Securely handle customers' sensitive information
• Apply the latest customer happiness practices

What you need to succeed in this role :

• Fluent German and English skills (C1 for both spoken and written)
• Minimum of 1 year experience in customer support
• Analytical and research skills
• Ability to understand and empathize with customers' needs and concerns
• Positive, responsible, and proactive attitude
• Comfortable working in a fast-paced, ever-changing environment
• Strong ability to quickly learn and work with multiple software tools and platforms
• Proven capability to handle a high volume of inquiries and multitask without sacrificing quality
• Personal laptop or computer (at least 8GB RAM) and stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to have :

• Experience with CRM systems
• Experience in the tourism industry

Benefits and Perks :

• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Supportive management focused on your growth
• Opportunities for self-development

Who we are :

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. Since 2010, we have grown to 8 hubs globally, working with clients from over 30 countries and speaking over 60 languages. We value our team and offer a caring, individual, and positive environment. Send your CV in English highlighting your skills! Visit our website :

DISCLAIMER :

We are an unbiased multinational company. Candidate assessment is not affected by race, sex, religion, age, nationality, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

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