General Manager (New BTR Project)

About Dils

Dils is a leading international real estate group with offices in Italy, the Netherlands, Portugal, and Spain, driving the transformation of the sector through innovation and digitalisation. With a team of more than 600 professionals and offices in Milan, Rome, Amsterdam, Lisbon, Porto, the Algarve, Barcelona, Madrid, and several other cities across Spain, Dils is a reference point for national and multinational companies, investors, financial operators, and private individuals in the search for and development of the best real estate opportunities in the Office, Retail, Logistics, Hospitality, Living, and Residential sectors. The group leverages its in-house Transformation Team specialised in Technology, IT, Marketing & Digital, Graphic Design, 3D visual and Research, with the aim of maximising the company’s drive towards change.

With over 50 years of history in the Italian market with Redilco and Sigest, the company changed its name in 2021 to Dils. After entering the Netherlands with Van Gool Elburg in 2023, Portugal with Castelhana in 2024, and Spain with Lucas Fox in 2025, Dils continues its European expansion, bringing its vision and distinctive business model to France, Germany, Poland, and the UK. Dils expresses its commitment to innovation also through a new business model based on social responsibility with a multi-year give-back program aimed at enhancing and supporting the local communities.

We like to think of the future as an extremely welcoming, functional and technologically advanced city. A city where we want to play an active, crucial and key role. What role? Imagine this city, every day: without borders, without limits or trappings. Free and evolving, like an idea that embraces offices, residential areas, retail, logistics and industrial spaces. We are looking for visionary talent that can help us imagine the cities of the future. We are looking for quick, open minds with whom we can build the real estate markets of tomorrow. We are convinced that the difference isn’t the Q in sqm, but the Q in IQ.

We have entered the Italian Built to Rent (BTR) market as a first mover to set the standard as a professional operator of purpose-built residential buildings for rent on behalf of institutional investors. After creating an operating platform to manage BTR developments, we're now scaling up and quickly becoming the market leader with a portfolio of more than 1,000 units under management.

Main Responsibilities

The successful candidate will play a key role on the management and success of one of the most important BTR projects in the Italian market. The main responsibilities include:

Management & Front-End

• Managing and supervising on-site operational activities.
• Coordinating various operational teams (reception, community management, housekeeping, facility management, etc.).
• Training and regularly evaluating the performance of on-site teams.
• Collaborating with the building manager to ensure high-quality standards.
• Organizing welcome activities for new tenants and visitors, while sharing feedback with the HQ team.

Quality & Community Management

• Identifying and developing partnerships and additional services for residents.
• Supervising the status of units, amenities, and common areas, ensuring compliance with quality standards through periodic inspections.
• Coordinating the move-in process for residents.
• Managing guest relations to continuously enhance the resident experience.
• Creating and organizing engaging community events and activities for residents, while actively tracking customer satisfaction.
• Supporting the development of marketing strategies to optimize leasing.
• Monitoring leasing activities and unit availability.
• Assisting real estate agents in conducting site visits and handling potential tenants' requests.
• Developing B2B relationships with potential partners and monitoring the effectiveness of collaborations.

Back-End Monitoring

• Overseeing back-office activities, including managing communications and the property management platform, ensuring swift resolution of issues.
• Supporting the creation of reports and KPIs to monitor performance and improve the resident experience.
• Monitoring customer satisfaction through surveys, managing feedback, and improving the quality rating.
• Supervising the project promotion on social media and digital platforms, contributing to content management and communication strategies.

Finance

• Monitoring the budget and identifying opportunities to optimize costs and maximize generated value.
• Collaborating with HQ to achieve development goals and adhere to company guidelines.
• Identifying additional revenue opportunities and developing tailored strategies in coordination with HQ.

Requirements

• At least 3 years of experience in the hospitality sector, student accommodation, or similar roles (e.g., Front Office Supervisor, Deputy Director, Room Division Manager).
• Degree in Tourism, Real Estate Management, Economics, or related fields preferred.
• Excellent command of the English language (both written and spoken); knowledge of additional languages is considered a plus.
• Strong data analysis skills and proficiency in Excel.
• Strong organizational and resource coordination skills.
• Excellent communication, problem-solving, and complaint management abilities.
• Ability to train and share knowledge, fostering a collaborative work environment.
• Results-oriented with a focus on value creation for investors and residents.
• Flexibility, time management skills, proactivity, and teamwork orientation.
• Empathy and ability to interact positively with residents.

Job Location

SeiMilano District and / or Piazza Diaz, Milano

In Dils we believe in the value of innovation, driven by technology, data but most of all by people. We believe in change as a mean of exchange and enrichment and we offer equal opportunities regardless of ethnicity, color, descent, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Privacy Notice

Personal Data will be processed by Dils S.p.A , established in Piazza Armando Diaz, 7 – 20123, Milano (MI), Italy.

Pursuing Article 24 GDPR, the Controllers will jointly determine the purposes and means of Personal Data processing.

For more information please visit https://dils.com/privacy-policy/