General Manager - aparto Student Housing

Hines; Pavia; In loco; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading company in student accommodation is hiring a General Manager for its new Milan property. The role involves overseeing operations, managing a team, and ensuring compliance with safety standards. Ideal candidates will have experience in hospitality or student housing, strong customer service skills, and a proactive approach to problem-solving.

Competenze

• Proven sales and marketing results.
• Ability to write reports and present performance data.
• Experience in pastoral care preferred.

Mansioni

• Oversee daily operations and ensure compliance with regulations.
• Manage teams to maintain service standards.
• Address HR issues and resolve student complaints.

Conoscenze

Customer Service

Problem-solving

Communication

IT skills

Sales and marketing

Initiative

Formazione

Experience in hospitality or student housing

Understanding of tenancy management

Knowledge of housing legislation

Strumenti

Starrez

Peninsula

Descrizione del lavoro

Overview

aparto is an accommodation and student experience provider based in the UK and Ireland, committed to delivering exceptional experiences by investing in our people, facilities, and brand. We have recently opened properties in Milan and plan to expand further, including the new aparto Milan Durando. We believe in providing student homes, not just rooms, and strive for continuous improvement through feedback from our teams, residents, and partners. Our goal is to create safe, enjoyable environments for living and working.

Responsibilities

Role Profile

The General Manager at aparto Milan Durando will oversee daily operations, manage the operations team (front desk and housekeeping), ensure health and safety compliance, and coordinate maintenance and repairs. You will lead meetings on finance, sales, operations, and quality, and handle administrative tasks in line with Italian hospitality regulations. Managing property teams, maintaining excellent service standards, and collaborating with other General Managers are key aspects of this role.

• Train and support the Assistant General Manager.
• Oversee daily building operations, ensuring cleanliness and safety.
• Provide leadership to meet key objectives.
• Coordinate with the facilities team.
• Manage invoices and budgets effectively.
• Ensure compliance with statutory and regulatory standards.
• Oversee maintenance schedules and repairs.
• Handle debt management and communicate respectfully with students.
• Schedule work shifts for the facilities team.
• Manage building operations during student arrivals, departures, and refurbishments.
• Address HR issues professionally.
• Ensure all activities comply with company policies.
• Resolve student complaints promptly.
• Ensure staff training is up-to-date.
• Maintain the building’s appearance and condition.
• Lead summer cleaning and maintenance programs.
• Conduct audits at other aparto locations.
• Create a welcoming environment for students, parents, and visitors.
• Assist in maintaining a safe living and working environment.
• Review reports on debt, income, and occupancy.

Person Specification

• Experience in delivering excellent customer service.
• Understanding of tenancy management and housing legislation.
• Proven sales and marketing results.
• Ability to write reports and present performance data.
• Strong IT skills with familiarity in systems like Starrez and Peninsula.
• Effective communication skills at all levels.
• Problem-solving ability and initiative.
• Experience in student accommodation, hospitality, or building management is preferred.
• Experience in pastoral care and student issues.
• Knowledge of student-related challenges.
• Ability to handle sensitive issues professionally.
• Influencing skills and a professional approach to challenges.
• Outgoing, enthusiastic, and eager to learn.
• Willingness to attend training sessions.
• Proactive in seeking feedback and improvement.
• Ability to work independently.
• Previous experience in hospitality or student housing in Italy is desirable.

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