General Manager

JR Italy; Siena; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player in luxury hospitality is seeking a General Manager to lead its prestigious property in Tuscany. This role demands a seasoned professional with extensive experience in managing high-end establishments and a passion for delivering exceptional guest experiences. The General Manager will oversee all operations, from strategic planning to team leadership, ensuring profitability and quality standards are met. If you thrive in a dynamic environment and are committed to excellence, this opportunity is perfect for you. Join a team dedicated to creating unforgettable experiences for guests while fostering a positive work culture.

Competenze

• Extensive experience in luxury hospitality management is required.
• Proven track record of achieving financial targets and operational excellence.

Mansioni

• Oversee day-to-day operations of all departments, ensuring high standards.
• Create a culture of exceptional guest service and address complaints promptly.

Conoscenze

Luxury Hospitality Management

Financial Management

Guest Service Excellence

Leadership

Strategic Planning

Operational Management

Compliance and Safety

Bilingual (English and Italian)

Descrizione del lavoro

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Located in the heart of Tuscany, the Borgo Santo Pietro estate, also characterized by its ‘from the farm to the plate’ philosophy, is a five-star Resort set on approximately 120 hectares of cultivated land and gardens. The estate includes gardens, vegetable gardens and medicinal plants, where our staff work every day to produce fruits, vegetables and aromatic and medicinal herbs according to the principles of organic cultivation. Plant products are used primarily in the kitchens of our three restaurants. Officinal products, on the other hand, are used in our state-of-the-art lab in the preparation of a cosmetic line of skincare and body care products, Seed to Skin Tuscany by Borgo Santo Pietro. Within the estate there are also vineyards, a farm with farmyard animals, cattle, pigs and sheep, and an artisanal dairy and a cooking school, that ornate the twenty-two rooms and the spa of the luxury hotel.

We are seeking a highly experienced professional and customer-focused General Manager to oversee our luxury hospitality property. The individual is a seasoned professional with a strong background in managing high-end establishments and a passion for delivering exceptional guest experiences. The General Manager will be responsible for all aspects of the hotel's operation, ensuring profitability, maintaining quality standards, and fostering a positive work environment.

The General Manager will report directly to the Owners.

Main responsibilities:

Strategic Leadership and Planning:

• Develop and implement strategic plans for all operational areas, aligning with the company's goals and vision.
• Establish and monitor key performance indicators (KPIs) to track progress and make data-driven decisions.

Operational Management:

• Oversee day-to-day operations of all departments, including front office, food and beverage, housekeeping, and maintenance.
• Ensure adherence to established policies and procedures, maintaining high standards of service and quality.
• Manage budgets, control expenses, and maximize revenue to achieve financial targets.

Guest Experience and Satisfaction:

• Create a culture of exceptional guest service, ensuring all team members are committed to exceeding expectations.
• Address guest complaints and concerns promptly and effectively, resolving issues to their satisfaction.
• Implement strategies to enhance guest loyalty and encourage repeat business.

Team Leadership and Development:

• Recruit, train, and mentor staff, fostering a positive and productive work environment.
• Conduct performance evaluations and provide continuous feedback to team members.
• Promote a culture of continuous learning and development within the organization.
• Develop and manage budget, forecasts, and financial reports.
• Monitor financial performance and implement corrective actions as needed.
• Identify opportunities to improve profitability and reduce costs.

Compliance and Safety:

• Ensure compliance with all local and state regulations.
• Maintain a safe and secure environment for guests and employees.
• Implement and enforce safety procedures and protocols.

Candidate profile:

• Extensive experience in luxury hospitality management is required.
• Proven track record of achieving financial targets and operational excellence.
• Excellent knowledge of hotel operations.
• English and Italian languages must be fluent.
• Strong leadership and communication skills.

Details of the offer:

Full time, permanent contract

Starting date: May - June 2025

If you are a dynamic leader with a passion for luxury hospitality, we encourage you to apply.