Gaming Player Support Project Manager

TransPerfect; Abruzzo; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A gaming services company is seeking a Player Support Project Manager to lead a large remote team in delivering world-class support for mobile games. The role involves managing client relations, performance metrics, and recruitment processes while ensuring high team satisfaction and adherence to GDPR regulations. Ideal candidates will have strong leadership skills and a background in gaming communities. Join us and enjoy a dynamic, flexible work environment with opportunities for career growth.

Servizi

Remote work flexibility

Dynamic team environment

Career growth opportunities

Competenze

• 3+ years in management role with large teams.
• Passion for mobile games and gaming communities.
• Understanding of GDPR and data privacy regulations.

Mansioni

• Design and deliver reports on quality and productivity.
• Serve as main contact for client satisfaction.
• Lead and train managers and project team members.

Conoscenze

Leadership

Analytical skills

Project management

Client relations

Communication

Problem-solving

Organizational skills

Multitasking

Strumenti

Zendesk

Google Workspace

Discord

Teams

Slack

Descrizione del lavoro

PLEASE APPLY WITH A CV AND A COVER LETTER

WHO WE ARE

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development, and more.

Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable by breaking language barriers and developing inclusive player communities.

Together, we can create immersive experiences that resonate with players worldwide.

WHAT WE ARE LOOKING FOR

Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.

Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.

RESPONSIBILITIES

• Reporting & Analytics: Design, maintain, and deliver regular reports and agent journals covering quality, productivity, and player satisfaction.
• Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Team Leadership: Lead by example, training managers and overseeing all team members involved in your projects.
• Performance Management: Regularly review team performance, providing feedback and nurturing future leaders.
• Recruitment & Training: Select, interview, and onboard new team members; supervise project tests and training programs.
• Process Improvement: Seek and implement methods to enhance project efficiency, recommending new tools or policies.
• Risk Management: Develop solutions for challenges identified through project data; advise on operational risks.
• Documentation: Ensure all project information is documented and communicated clearly to clients.
• Stakeholder Collaboration: Work with internal and external stakeholders to align project goals.
• Technology Integration: Stay updated with industry technologies to incorporate innovative solutions.
• Budget Management: Manage project budgets to ensure cost-efficiency and quality.
• Crisis Management: Handle escalations and crises promptly to maintain trust and stability.
• Compliance & Security: Ensure support processes comply with legal and security requirements.

THE IDEAL PROFILE

• A passion for mobile games and understanding of gaming communities.
• Skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
• At least 3 years in a management role with experience managing teams of over 50 members.
• Understanding of GDPR and data privacy regulations.
• Proven ability to achieve high CSAT levels through team management and client relations.
• Proactive problem-solver with strong analytical skills, experienced in Google Sheets reporting.
• Exceptional leadership and communication skills for managing a large, remote, multilingual team.
• Excellent organizational and multitasking abilities in a dynamic environment.

WHY JOIN US?

• Be part of an award-winning, multilingual gaming services company.
• Enjoy remote work flexibility and a dynamic team environment.
• Work on exciting projects with leading game developers.
• Opportunities for career growth in an innovative environment.
• Foster a positive team atmosphere that encourages growth and success.

Interested? Then we want to hear from you!

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