Future Cruise Consultant

Costa Crociere; Imperia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading cruise operator is seeking a Future Cruise Consultant in Imperia, Italy. The role involves promoting future cruises, engaging with guests, and managing bookings. Ideal candidates have a Secondary School Diploma, sales experience, and are multilingual. The position offers travel, accommodation, and various crew facilities while working onboard a cruise ship.

Servizi

Travel arrangements covered

Onboard meals included

Exclusive discounts for family and friends

Competenze

• Previous experience in sales and/or customer care.
• Comfortable communicating in Italian and English (at least B2 level).
• Familiar with one other European language (French or German) at B1/B2 level.

Mansioni

• Promote activities and special offers to guests.
• Lead presentations about cruise products and itineraries.
• Complete back-office activities, such as booking management.

Conoscenze

Sales experience

Customer care experience

Language skills (Italian, English, French or German)

Formazione

Secondary School Diploma

Descrizione del lavoro

YOUR LIFE ONBOARD : As a Future Cruise Consultant, you will be responsible for promoting and selling future cruises onboard to ensure set target achievement in terms of total passengers and net revenues fixed month by month. The purpose of the role is to achieve the highest conversion rate between guests who book their future cruises onboard and those traveling on board. With a strong focus on business, the Future Cruise Consultant seizes all opportunities to familiarize with guests.

DEMONSTRATE YOUR PASSION : We welcome everyone in a space where you can reach your full potential.

• You promote activities and special offers to guests.
• You participate in onboard events, excursions, and gala events to make contact with guests.
• You lead presentations about cruise products and itineraries.
• You support ship visits organized by travel agents when requested.
• You complete back-office activities, such as booking management.

GET THINGS RIGHT : Costa values teamwork and collaboration to provide memorable guest experiences. Here’s how you can get things right and safe:

• You respect and correctly apply the sales channel rules.
• You regularly report to Senior FCC, Tour Manager, Hotel Director, and Corporate ashore to ensure all activities are covered.
• You prepare and deliver communications (welcome letters, invitations to events, virtual messages) to guests to promote sales and special offers.

WHAT MAKES YOU UNIQUE : The onboard Future Cruise Sales Department is looking for a passionate and dedicated individual to join their team! The requirements for this job are:

• You possess a Secondary School Diploma.
• You have previous experience in sales and/or customer care. Experience in tourism is a plus.
• As a citizen of the world, you are comfortable communicating in Italian and English (at least B2 level) and are familiar with one other European language (French or German) at B1/B2 level.
• You are available to live and travel aboard a cruise ship for a contract period of 5 months, working 7 days a week.

Why Costa : Welcome to a world of extraordinary adventures as a Costa crew member! We're thrilled to have you onboard and are dedicated to your personal and professional growth. We cover travel arrangements, onboard meals, and accommodation. During your free time, enjoy our fantastic crew facilities, like the gym, crew beach, and crew bar. Benefit from exclusive discounts and perks when onboard, and invite your family and friends to visit you.

Diversity and Inclusion : Costa is like a world within a world. This is a place where you will always be supported, respected, and valued. We are an extraordinary melting pot of backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. Costa is a global community where everyone belongs. Take your career to the next level and bring your ambitions to life.