Functional Consultant

TN Italy; Nicosia; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player in the fintech sector seeks a motivated consultant to join their dynamic team. This role offers the opportunity to engage with clients, providing support and delivery services while adhering to high standards. You'll work closely with cross-functional teams, contribute to troubleshooting, and assist in training sessions. With a focus on client satisfaction, you'll be part of a collaborative environment that encourages professional growth. If you're a team player with a passion for technology and finance, this position is perfect for you.

Competenze

• 0 to 3 years of experience in a FinTech-related domain.
• Knowledge of SQL, XML, Unix, and fluency in English preferred.

Mansioni

• Interact with clients for business and technical specifications.
• Build solutions and support cases reported by clients.
• Coordinate with cross-functional teams to ensure client satisfaction.

Conoscenze

SQL

XML

Unix

Client-oriented

Team player

Formazione

Bachelor's degree in Engineering

Master's in Finance or Business

Descrizione del lavoro

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Murex is a global fintech leader in trading, risk management, and processing solutions for capital markets.

Operating from 19 offices, 3,000 Murexians from over 60 nationalities ensure the development, implementation, and support of our platform, used by banks, asset managers, corporations, and utilities worldwide.

Join Murex to work on industry-leading challenges and thrive in a people-centric environment.

Be part of a global team where you can learn quickly and stay true to yourself.

Mission:

The consultant provides support and delivery services to clients within her/his expertise domain, adhering to Murex standards (quality and effort). Main activities include:

1. Providing support services to clients: follow-up and resolution of open cases.
2. Contributing to build phases of upgrade, migration, or implementation projects as a team member and participating in client workshops as needed.
3. Managing defect correction and product enhancements.
4. Conducting training sessions internally and for clients.
5. Contributing to on-site client assistance.
6. Starting to act as Support Coordinator under guidance.
7. Providing internal support for demo/pre-sales preparations.
8. Working on internal product evolution streams.

Team:

The client services team in Beirut manages implementation, delivery, support, and maintenance of Murex solutions for the Middle East and South Africa regions. They provide design, configuration, and support for Murex applications across domains such as Front Office (Treasury, Derivatives), Back Office (workflows, accounting), and Risk Management (credit, market, operational risks) across various asset classes.

Your Role:

Interact with clients for business and technical specifications, validating final outputs with the team manager.

Build solutions and support cases reported by clients, ensuring follow-up until resolution.

Act as an expert on assigned modules (FO, BO, Risk) and lead discussions with traders, Business Analysts, and Risk Managers.

Contribute to troubleshooting guides and support documentation for clients.

Assist in training support teams and end users.

Coordinate with cross-functional teams and internal departments to ensure client satisfaction.

Participate actively in internal training, documentation, development specifications, and QA testing.

Provide feedback to team leaders and escalate issues as needed.

Your Profile:

Bachelor's degree in engineering (preferably CCE, ECE) or Computer Science; a master's in finance or business is a plus.

0 to 3 years of experience in a FinTech-related domain.

A financial background, knowledge of SQL, XML, Unix, and fluency in English are preferred; French is a plus.

Client-oriented, team player, capable of working under pressure in a dynamic environment.